Michael Gentry
Acworth,GA
Summary
Skilled Operation Supervisor knowledgeable about monitoring metrics and maximizing team success in fast-paced convenient store setting. Performance- and quality-driven with 20 years of experience. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels, strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quick to learn new skills.
Overview
21
21
years of professional experience
Work History
Operations Supervisor
RaceTrac
Atlanta, GA
09.2017 - Current
- Oversee implementation of processes, procedures, goals and objectives within operations.
- Build strong operational teams to meet process and procedure execution.
- Resolve guest complaints in a timely manner to maintain guest satisfaction.
- Provided support to other departments as needed to meet organizational goals.
- Prepared reports on operational performance metrics and presented them to store team members.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Trained new employees on proper job functions and company policies and procedures.
- Delegate work to store team members, setting priorities and goals.
- Built and developed employee talent, resulting in advancement within company.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Engage employees to create safe, energetic work environment through feedback and recognition.
Development/Operations Training Supervisor
RaceTrac
Dallas, TX
01.2007 - 09.2017
- Updated employees with latest policies, procedures and compliance standards.
- Facilitated high-quality training program delivery to store team members.
- Developed and executed strategies to improve training program performance.
- Selected, developed and delivered classroom training materials to meet program needs.
- Tested all training software and hardware prior to commencing training programs.
- Directed training programs and development paths for managers.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Directed field training to enhance participants' skills.
General Manager
RaceTrac
Dallas, TX
01.2003 - 12.2006
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Skills
- Staff Supervision
- Financial Administration
- Quality Assurance
- Guest Relations
- Team Training
- Human Resources
- Employee Development
- Task Delegation
- Inventory Coordination
Timeline
Operations Supervisor
RaceTrac
09.2017 - Current
Development/Operations Training Supervisor
RaceTrac
01.2007 - 09.2017
General Manager
RaceTrac
01.2003 - 12.2006
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