Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Gessner

New Port Richey,FL

Summary

Determined individual with background in establishing and nurturing lucrative partnerships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Insurance position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

SERVER

Texas Roadhouse
10.2021 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Sales Manager

LadyBug Pest Control
03.2022 - 11.2023
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Landscape Technician

HollandScapes
05.2018 - 10.2020
  • Enhanced client satisfaction by consistently delivering high-quality landscape services and maintaining clear communication.
  • Optimized team efficiency by effectively delegating tasks, ensuring proper equipment usage, and monitoring work progress.
  • Reduced overall project completion time with diligent planning and effective time management skills.
  • Implemented sustainable landscaping practices to conserve resources and promote environmentally friendly solutions.
  • Performed regular maintenance tasks, such as mowing, edging, trimming, and pruning to enhance property aesthetics.
  • Applied fertilizers, pesticides, herbicides responsibly for optimal plant health while adhering to safety guidelines and regulations.
  • Utilized specialized equipment safely to accomplish tasks efficiently while minimizing risks associated with each job site.
  • Coordinated effectively with fellow technicians on projects from conception through completion for seamless workflow execution.
  • Maintained detailed records of completed projects including materials used, hours worked, expenses incurred for accurate billing purposes.

Education

High School Diploma -

Ocean Lakes High School
Virginia Beach, VA

Skills

  • Exceptional Customer Service
  • Ordering Procedures
  • Sales Expertise
  • Performance Improvement
  • High-Volume Dining
  • Professional Appearance
  • Sales Techniques
  • Service Prioritization
  • Strong Work Ethic
  • Bill Computation
  • Relationship Management
  • Team Collaboration
  • Upselling Techniques
  • Interpersonal Skills
  • Multitasking Abilities
  • Conflict Resolution
  • Effective Communication
  • Positive Attitude
  • Computer Literacy
  • Time Management
  • Cleanliness Standards
  • Stress Management
  • Organizational Skills
  • Attention to Detail
  • Upselling
  • Decision-Making
  • Staff Training
  • Reliable and Responsible
  • Transactions and Cash Handling
  • Cool Under Pressure

Certification

Barber Certificate through the highly renowned central florida Ultimate Cave Barber Academy.


Pest control License.

Timeline

Sales Manager

LadyBug Pest Control
03.2022 - 11.2023

SERVER

Texas Roadhouse
10.2021 - Current

Landscape Technician

HollandScapes
05.2018 - 10.2020

High School Diploma -

Ocean Lakes High School

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Michael Gessner