Michael Gesualdo
Summary
Experienced Scheduling Coordinator with background in medical scheduling and oversight of new employees ensuring smooth growth of operations. Successfully assisted in overseeing the transition of new employees and processes enhancing overall efficiency and productivity. Demonstrated strong multitasking and professional communication skills to manage increasing workflow and adapt to changing priorities.
Overview
8
8
years of professional experience
Work History
CareIQ Scheduling Coordinator
CorVel
09.2022 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage and schedule exams in a timely manner
- Oversaw and tracked the assigning of files to evening shift workers on a daily basis
- Assisted in managing reports for turn around times on scheduled exams ensuring they are meeting company recognized goals.
- Worked with new employees to help train/answer any questions they may have to help ensure long term retention and success
- Confirm Injured Worker attendance to scheduled exams as well as requesting finished reports and rescheduling if needed
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Developed strong working relationships with Supervisors and team through effective scheduling and communication skills.
- Worked as part of the first MEMIC specific customer team helping to improve customer service and scheduling outcomes for respective Injured Workers
- Provided respectful and prompt customer service to customers and third parties expressing empathy while also ensuring company goals are met
Club Staff Member
Fitness International LLC
01.2021 - 09.2022
- Boosted membership retention with excellent communication skills and attentive assistance to member needs.
- Developed strong relationships with club members by actively listening and engaging while providing personalized recommendations based on their interests or goals.
- Collaborated with team members to ensure smooth daily operations and a consistently positive environment for members.
- Improved club atmosphere by maintaining cleanliness and organization of facilities and equipment.
- Participated in regular meetings with management to discuss successes and necessary changes to ensure continued success in operations
- Assisted in bill collection, EFT updates and bank deposits for club income on a weekly basis
- Oversaw opening shift team as lead with experience working directly with reception, janitorial, and sales departments.
Afterschool Care Attendant
Adams Traditional Academy
08.2017 - 09.2022
- Assisted in co-leading afterschool care and summer camp programs creating plans and schedules for day to day operations
- Worked directly with children ranging from preschool through 8th grade ensuring safe and healthy learning environment
- Provided organized and precise oversight for off campus activities and field trips
- Engaged with parents to ensure transparency and understanding over their individual child's care
Education
High School Diploma -
Boulder Creek High School
40404 N Gavilan Peak Pkwy Anthem, AZ 8508505-2017
Skills
- Customer Relations
- Thorough Review Skills
- Collaborative Teamwork
- Scheduling Proficiency
- Professional Communication Etiquette
- Effective Multitasking
Timeline
CareIQ Scheduling Coordinator
CorVel
09.2022 - Current
Club Staff Member
Fitness International LLC
01.2021 - 09.2022
Afterschool Care Attendant
Adams Traditional Academy
08.2017 - 09.2022
High School Diploma -
Boulder Creek High School
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