Michael Getsee
Titusville
Summary
Versatile fine dining waiter with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waiter
Djon's Steak & Lobster House
04.2016 - 05.2025
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Education
Djon's Steak & Lobster House
Chef - Culinary Arts
Keiser University
Melbourne, FL2005
Journeyman Lineman - Lineworking
ABCI School
Mims, FL2004
High School Diploma - Business Administration And Management
Port Saint Lucie High School
Port Saint Lucie, FL06.2003
Skills
- Restaurant Operation
- Customer Service and Rapport
- High-Volume Dining
- Interactive Management
- Billing and Payment Processing
- Financial Controls
- Guest Inquiries
- Staff Assignments
- Guest Interaction
- Courteous Phone Demeanor
- Time Estimates
- Performance Strategies
Certification
Servsafe manager certification.
Timeline
Waiter
Djon's Steak & Lobster House
04.2016 - 05.2025
Djon's Steak & Lobster House
Chef - Culinary Arts
Keiser University
Journeyman Lineman - Lineworking
ABCI School
High School Diploma - Business Administration And Management
Port Saint Lucie High School
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