Michael Giannasca
Chelsea,MA
Summary
Dynamic owner/operator with a proven track record at Michael G's Handcrafted Italian, excelling in operations management and customer service. Successfully reduced waste through effective inventory practices and fostered a positive work environment, enhancing employee retention. Skilled in vendor negotiation and staff training, driving business success and customer satisfaction.
Overview
41
41
years of professional experience
Work History
Owner/Operator
Michael G's Handcrafted Italian
01.2020 - 07.2025
- Managed daily operations, ensuring high-quality food service and customer satisfaction.
- Developed and implemented training programs for new staff to enhance service efficiency.
- Oversaw inventory management, reducing waste through effective ordering practices.
- Established supplier relationships, negotiating terms to ensure consistent ingredient quality.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Manager
Sonny Notos Restaurant
10.1997 - 09.2019
- Directed daily restaurant operations, ensuring compliance with health and safety regulations.
- Mentored staff, fostering a culture of teamwork and continuous improvement.
- Implemented inventory management systems to optimize supply chain efficiency.
- Analyzed customer feedback to enhance service quality and dining experience.
Owner/Operator
Paesano's Pizza
04.1987 - 10.1998
- Created seasonal menu items based on customer feedback and market trends.
Sales Associate
Richard's Motor Cars
09.1984 - 01.1988
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted clients in selecting vehicles, ensuring alignment with their needs and preferences.
- Maintained in-depth knowledge of inventory to provide accurate product information.
- Processed sales transactions efficiently, contributing to overall revenue goals.
Education
High School Diploma -
Chelsea
MaSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Operations oversight
- Inventory management
- Budget development
- Marketing strategy development
- Business operations management
- Recruiting and hiring
- Vendor negotiation
- Regulatory compliance
- Cashflow management
- Finance management
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
Timeline
Owner/Operator
Michael G's Handcrafted Italian
01.2020 - 07.2025
Manager
Sonny Notos Restaurant
10.1997 - 09.2019
Owner/Operator
Paesano's Pizza
04.1987 - 10.1998
Sales Associate
Richard's Motor Cars
09.1984 - 01.1988
High School Diploma -
Chelsea