Michael Giboney
Rockwall,TX
Summary
Versatile professional with 7 years of work experience and proven knowledge of leadership, problem solving, and workflow prioritization. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Viewed as dependable and reliable by my peers, I am ready to learn and grow with your company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Care Manager
M.I Homes
04.2023 - 07.2023
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Defined clear targets and objectives and communicated to other team members.
- Ensured on time completion of projects/service calls within time frame.
- Communicated with diverse clients, built reports and achieved client satisfaction.
- Contacted contractors on homeowner's behalf in order to orchestrate necessary repairs.
- Estimated time, material and labor costs on projects.
- Coordination with various contractors such as city inspectors, tile and stone setters, brick masons, roofers, excavators, restoration companies, etc.
- Worked with multiple software programs regarding the building process.
- Onsite walk throughs with homeowners and trades.
Journeyman Plumber
Dallas Plumbing Company
07.2015 - 02.2023
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Measured, threaded, and cut materials to correct angles.
- Inspected structures to avoid any obstruction and delays throughout project.
- Complied with state plumbing codes throughout duration of each project.
- Expanded trade knowledge by networking with colleagues and participating in courses and seminars.
Education
High School Diploma -
Lake Highlands High School
Dallas, TX06.2012
Skills
- Capable of learning new tasks quickly
- Excellent time management
- Ability to communicate clearly to clients
- Experience with many different tools and plumbing components
- Adaptable to different project environments and locations
- Ability to maintain customer confidence and reliance
- Able to create and follow through with an organized schedule
- Capable of thinking outside the box to complete jobs
Certification
Journeyman Plumber, Texas State Board of Plumbing
License acquired January 15th, 2022
Additional Information
Available upon request
Timeline
Customer Care Manager
M.I Homes
04.2023 - 07.2023
Journeyman Plumber
Dallas Plumbing Company
07.2015 - 02.2023
High School Diploma -
Lake Highlands High School
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