Michael Gibson
Customer Service Specialist
Las Vegas,NV
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of post-secondary education
15
15
years of professional experience
Work History
Rural Carrier
United States Postal Service, USPS
Sacramento, CA
03.2021 - Current
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Signed and received mail with signature requirements upon delivery and loading.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted mail according to order of address appearance for easy access in field.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Customer Service
United Parcel Services
Las Vegas, NV
01.2008 - 01.2015
- Generating, organizing, and creating reports, and tracking packages.
- Printing And faxing.
- Multi-tasking in a high volume environment.
- Account management.
- Problem solving in a timely matter.
- Establish and maintain professional telephone etiquette at all times.
- Creating shipments with parts and materials for engineers.
- Coordinated policies and procedures to target current and future needs of organization.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
Customer Service Rep
Voxpro
Rancho Cordova, CA
01.2005 - 01.2007
- Setting up internet, phone line, and security equipment appointments for engineers.
- Identify, analyze, strategize, research, and problem solving.
- Print and organizing paper work.
- Maintaining professional telephone etiquette at all times.
- Processing data entry, Payments, and Billing request.
- Connecting customer calls to the appropriate staff.
- Handling billing and account issues.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
Account Manager
Rent-A-Center
Rancho Cordova, CA
01.1999 - 01.2005
- Responsible for receiving, storing, transferring, and maintaining store inventory.
- Greet, assist, and answer customer’s questions on store merchandise and delivery cost.
- Setting up sales and distribution deals.
- Utilize the company vehicles and moving equipment to delivery, retrieve, and transferring merchandise to and from customers.
- Create computer generated reports.
- Hooking up, connecting, and setting electrical equipment for display.
- Manage accounts.
- Designing and maintaining a high quality show room.
- Ensuring timely deliveries.
- Securing on time payments and collecting delinquent accounts.
- Problem Solving.
- Managing Collections and Delinquent accounts.
Education
Associate of Applied Science - Web Design
DeVry University
Villa Park, IL 09.2013 - 06.2016
High School Diploma -
Highlands High School
North Highlands, CA 09.1997 - 06.2001
Skills
Customer engagement
undefinedTimeline
Rural Carrier
United States Postal Service, USPS
03.2021 - Current
Associate of Applied Science - Web Design
DeVry University
09.2013 - 06.2016
Customer Service
United Parcel Services
01.2008 - 01.2015
Customer Service Rep
Voxpro
01.2005 - 01.2007
Account Manager
Rent-A-Center
01.1999 - 01.2005
High School Diploma -
Highlands High School
09.1997 - 06.2001
Similar Profiles
Lacey ReedLacey Reed
City Mail Carrier at United States Postal Service, USPSCity Mail Carrier at United States Postal Service, USPS
Sophia HunteSophia Hunte
Customer Service Sales Clerk at United States Postal Service, USPSCustomer Service Sales Clerk at United States Postal Service, USPS
Erica DarbyErica Darby
Supervisor at United States Postal Service, USPSSupervisor at United States Postal Service, USPS
John WolfordJohn Wolford
City Carrier at United States Postal Service, USPSCity Carrier at United States Postal Service, USPS
Anthony CervantesAnthony Cervantes
Server Assistant at Mastros Ocean ClubServer Assistant at Mastros Ocean Club