Michael Gibson
Waverly,WV
Summary
Motivated professional with successful background, in the Customer Service Industry, offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.
Overview
4
4
years of professional experience
Work History
Head Cashier
Lowe's Home Improvment
Parkersburg, WV
04.2023 - Current
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Maintained records of daily transactions including sales receipts, cash received, discounts issued.
- Analyzed sales data to identify trends in customer purchasing behavior that could be used to optimize inventory selection and pricing strategies.
- Participated in annual inventory audits to verify stock counts against physical inventories.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Implemented new systems for tracking sales data more efficiently.
- Identified opportunities for improving operational efficiency through process optimization initiatives.
- Investigated discrepancies between reported sales figures and actual amounts collected at registers.
- Assisted other departments when needed by providing additional support during busy periods.
- Trained new team members in cash register operation, stock procedures and customer services.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Helped customers find specific products, answered questions and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Processed refunds for worn, damaged and broken merchandise.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Processed payments promptly for customers to exceed productivity standards.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Helped with purchases and signed customers up for rewards program.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Trained cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Scanned items and checked pricing on cash register for accuracy.
- Processed returned merchandise by strictly following store return and exchange procedures.
Cashier
Lowe's Home Improvment
Nitro, WV
10.2022 - 04.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
Cashier
Lowe's Home Improvment
Nitro, WV
10.2019 - 08.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
Education
High School Diploma -
Poca High School
Poca, WV06-2020
Skills
- Loss Prevention
- Customer Service Management
- Training and Coaching
- Transaction Management
Affiliations
- I was in band for 8 years during my time as a student even going as far as to become the drum major at Poca High School for my senior year. Still I continue to participate in public as part of multiple community bands in the MOV.
Accomplishments
- I have received multiple awards for my continued outstanding customer service at Lowe's and continue this in my current role as a Head Cashier.
References
References available upon request.
Timeline
Head Cashier
Lowe's Home Improvment
04.2023 - Current
Cashier
Lowe's Home Improvment
10.2022 - 04.2023
Cashier
Lowe's Home Improvment
10.2019 - 08.2020
High School Diploma -
Poca High School
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