Michael Gil
Atlanta,GA
Summary
Seasoned Operations Manager and talented leader with 3+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans, budgeting and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
5
5
years of professional experience
Work History
Operations Manager
Watches Of Switzerland (Rolex)
08.2023 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Sales Associate
Watches Of Switzerland (Breitling)
11.2022 - 08.2023
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Developed, maintained and utilized diverse client base.
Retail Sales Specialist
Verizon Wireless
06.2022 - 08.2022
- Displayed merchandise by arranging in appealing ways to boost sales.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Customer Service & Sales Trainer
ERC BPO
01.2019 - 04.2022
- 96 % of trainees kept in the company 90+ days.
- Applied various teaching aids to minimize learning gaps and instruct and motivate trainees.
- Tracked trainees progress, frequently checking in with struggling trainees and identifying root causes of problems.
- Defined and articulated goal learning outcomes, performance metrics and changes to improve trainees learning.
- Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
- Managed recruitment, training and development for highly effective sales team.
Education
High School Diploma -
Elizabeth Lantigua Bonilla
Dominican RepublicSkills
- Strong Management Abilities
- Coaching and Training
- Meticulously Detail-Oriented
- Excellent Communication Skills
- Utilizes Critical Thinking and Problem Solving
- People Skills
- Business Development
- Relationship Building and Management
- Customer Service
- Team Worker
- Conceptual and Analytical Thinking
Timeline
Operations Manager
Watches Of Switzerland (Rolex)
08.2023 - Current
Sales Associate
Watches Of Switzerland (Breitling)
11.2022 - 08.2023
Retail Sales Specialist
Verizon Wireless
06.2022 - 08.2022
Customer Service & Sales Trainer
ERC BPO
01.2019 - 04.2022
High School Diploma -
Elizabeth Lantigua Bonilla
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