Summary
Overview
Work History
Education
Skills
Certification
Timeline
System Proficiency
Generic
Michael Gilbert

Michael Gilbert

Denton,TX

Summary

Results-driven professional with extensive experience in leadership and strategic oversight. Adept at driving organizational success through effective team collaboration and dynamic problem-solving.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Associate Director of Human Resource Systems

Gartner
12.2024 - Current
  • Led product strategy and roadmap development for Workday and related HR systems to support company growth and evolving business objectives.
  • Translated complex HR business requirements into scalable, technology-driven solutions, improving operational efficiency and user experience.
  • Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
  • Directed cross-functional delivery teams (system ops, analysts, developers, PMs) to execute product initiatives using agile methodologies.
  • Collaborated with HR leadership, IT, and Centers of Excellence (COEs) to prioritize initiatives, manage competing stakeholder needs, and ensure alignment across functions.
  • Continuously gathered and analyzed user feedback and system data to optimize user experience and inform product enhancements.
  • Drove strategic initiatives to increase system scalability, enhance associate experience, and resolve process bottlenecks through innovative solutioning.
  • Established team priorities, maintained schedules and monitored performance.

HRIS Program Manager & Product Owner

ENVOY AIRLINES
10.2017 - 12.2024
  • Managed HRIS programs and multi-year digital roadmap for SAP SuccessFactors Employee Central, HR, Time, Scheduling, and Payroll technology initiatives.
  • Led governance committee with Envoy leadership to prioritize, update, and mitigate risks for the SuccessFactors roadmap, ensuring alignment with business goals.
  • Developed project plans, status reports, and change control communication for the successful delivery of HR system and operational improvement projects.
  • Partnered with American Airlines HR, payroll, and compensation teams to implement system changes and enhancements within SuccessFactors.
  • Ensured conformance with labor agreements, accounting principles, and tax regulations in SuccessFactors configurations.
  • Created and streamlined research and resolution processes for system disputes, improving efficiency and process effectiveness.

Transfer Center Coordinator

MEDICAL CITY ACCESS CENTER
01.2016 - 01.2017
  • Coordinated the transfer of approximately 1200 patients monthly.
  • Collected transfer data and patient movement patterns for reporting.
  • Specialized in Central Logic programming to help increase efficiency.

Medical Officer

DENTON COUNTY JAIL MEDICAL DEPARTMENT
01.2014 - 01.2016
  • Provided primary and emergency patient care to the inmates.
  • Improved charting software to develop efficient processing systems.

Lead Logistic Specialist

PARAMEDICS PLUS
01.2011 - 01.2014
  • Designed inventory and stocking systems.
  • Implemented efficiencies and automation in logistics department resulting in a decrease of ambulance turn-around times by 33%.
  • Participated in policy development and QA/QI involvement.
  • Paramedic
  • Recipient of multiple “Excellence of Patient Care” and “ROSC” awards
  • Chair of Inventory Management & Logistics
  • Participating Member of Disaster Committee
  • FEMA ICS 100, 200, 700, and 800 certified.

Education

Bachelor’s Degree - Business Administration: Project Management

LIBERTY UNIVERSITY
Lynchburg, VA
01.2019

First Responder Certificate - Emergency Medical Technician Certificate

LAS POSITAS COLLEGE
01.2010

Paramedic Certificate - ACLS, PALS, ITLS, AMLS Certified

NCTI PARAMEDIC SCHOOL
01.2012

Skills

  • Project execution
  • Strategic leadership
  • Critical analysis
  • Collaborative partnership development
  • Decision-making
  • Process improvement
  • Technical implementation
  • Critical thinking
  • Confident speaking abilities
  • Product management

Certification

  • Workday Administrator Training - 2025
  • Workday Business Process Training - 2025
  • FEMA ICS 100
  • FEMA ICS 200
  • FEMA ICS 700
  • FEMA ICS 800
  • Licensed Paramedic (2013-2017)
  • Certified Emergency Medical Technician (2010-2013)

Timeline

Associate Director of Human Resource Systems

Gartner
12.2024 - Current

HRIS Program Manager & Product Owner

ENVOY AIRLINES
10.2017 - 12.2024

Transfer Center Coordinator

MEDICAL CITY ACCESS CENTER
01.2016 - 01.2017

Medical Officer

DENTON COUNTY JAIL MEDICAL DEPARTMENT
01.2014 - 01.2016

Lead Logistic Specialist

PARAMEDICS PLUS
01.2011 - 01.2014

First Responder Certificate - Emergency Medical Technician Certificate

LAS POSITAS COLLEGE

Paramedic Certificate - ACLS, PALS, ITLS, AMLS Certified

NCTI PARAMEDIC SCHOOL

Bachelor’s Degree - Business Administration: Project Management

LIBERTY UNIVERSITY

System Proficiency

  • SAP SuccessFactors
  • Workday
  • ADP Workforce Now and Celergo
  • SAPFi
  • Skymetrix Systems (Formerly Rainmaker)
  • Microsoft Azure and other Power Platform products (PowerBi, Powerautomate, Powerapps)
  • OrgVue

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