Michael Giles
Fox Toyota
Rocky Top,TN
1
Certification
7
years of professional experience
Adaptable automotive technician with hands-on experience in brakes, steering systems, fluid exchanges, tire service, and routine maintenance. Recognized for strong problem-solving, clear communication, and consistent attention to vehicle safety and customer needs.
Work History
Automotive Technician
1 Year 7 Months- Repaired brakes, suspension components, steering systems, and cooling systems to restore safe vehicle operation.
- Diagnosed mechanical and electrical issues using scan tools, inspection findings, and manufacturer procedures.
- Inspected vehicles for wear, leaks, and safety concerns before recommending needed repairs.
- Performed routine maintenance, including oil changes, tire rotations, fluid checks, and filter replacements.
- Changed, rotated, and balanced tires on different types of vehicles.
Express Maintenace Supervisor
9 Months- Supervised facility maintenance work orders, ensuring timely completion of repairs and inspections.
- Trained maintenance staff on safety procedures, equipment use, and daily service standards.
- Monitored dealership operations to identify and resolve building issues before service disruptions.
- Maintained compliance with safety protocols, housekeeping standards, and regulatory requirements.
- Supervised 16 employees and scheduled shifts.
Maintenance Technician
1 Year 11 Months- Conducted vehicle inspections to identify safety concerns and necessary repairs.
- Inspected vehicles and recommended necessary oil changes, filters, and routine maintenance services.
- Documented service work accurately and maintained organized records for completed maintenance tasks.
- Communicated vehicle concerns and service recommendations clearly to support informed customer decisions.
- Supported efficient bay flow by coordinating vehicle movement and preparing equipment for next jobs.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
Car Porter
8 Months- Parked, retrieved, and staged vehicles across the lot to support smooth dealership traffic flow.
- Transported vehicles between service, sales, and detail departments with careful attention to safety.
- Parked, retrieved, and staged vehicles across the lot to support smooth dealership traffic flow.
- Assisted service team by organizing key tags, parking assignments, and vehicle movement.
- Coordinated shuttle-ready and test-drive vehicles to keep customer appointments on schedule.
Grocery Stock Clerk
2 Years 1 Month- Received shipments, verified deliveries, and organized backroom stock for efficient replenishment.
- Replenished shelves and endcaps, ensuring accurate product placement and full display presentation.
- Stocked grocery aisles, rotating inventory to maintain freshness and reduce shrinkage.
- Inspected dated merchandise, removed expired items, and followed food safety standards.
- Trained new stock clerks on stocking procedures, product rotation, and backroom organization.
- Prioritized tasks during high-traffic hours, ensuring shelves remained stocked and well-organized despite increased customer volume.
- Provided excellent customer service by offering assistance with locating or retrieving requested merchandise.
Education
High School Diploma
Skills
Tire changes
Brake systems understanding
Oil changes
Safety compliance
Diagnostic equipment
Brake system diagnostics
Replacing parts
Troubleshooting skills
Fluid changes
Hand and power tools
Valid Driver's license
Customer service
Accomplishments
- Achieved Eagle Scout Rank in 2019 by completing 13 merit badge, leading a construction project to benefit the Norris Watershed, and being interviewed by Scout leaders.
- Achieved Maintenance Level Certification through Toyota and currently on waiting list to continue education at Toyota university.
- Successfully transition Automotive lube technician team into new building in January of 2025, and increased customers out in under one hour to over 80%
- Was on FFA leadership team for two years while in highschool
Certification
- Maintenance level Certification, Toyota - 2023-Present
- TPC201A - Engine Repair 04/10/2026
- TPC206I - Electrical Repair : Unit 4 04/08/2026
- P5537 - Brake Systems 04/08/2026
- TPC206J - Electrical Repair : Unit 5 04/08/2026
- P4535: Toyota Suspension, Steering, and Handling 04/06/2026
- PL453 - Lexus Suspension, Steering, and Handling 04/06/2026
- LEC104A2 - Tire and Wheel Service 2 07/21/2025
- TEC104A3: Tire and Wheel Service 3 07/21/2025
- LEC104A1 - Tire and Wheel Service 1 07/21/2025
- TEC104A1: Tire and Wheel Service 1 07/21/2025
- LEC104A3 - Tire and Wheel Service 3 07/21/2025
- TEC104A2: Tire and Wheel Service 2 07/21/2025
- LEC200A - Precision Measurement 04/07/2024
- TEC200A: Precision Measurement 04/07/2024
- TEC200C3: TORQUE APPLICATION 3 12/07/2023
- TEC200C2: TORQUE APPLICATION 2 12/07/2023
- TEC200C1: TORQUE APPLICATION 1 12/07/2023
- L078 - Direct Tire Pressure Monitoring Systems 12/04/2023
- E078 - Direct Tire Pressure Monitoring Systems 12/04/2023
- LEC109A - Electrified Powertrain Vehicle Maintenance 09/13/2023
- TEC109A: Electrified Powertrain Vehicle Maintenance 09/13/2023
- LXE-SV20 - Fix It Right the First Time 09/11/2023
- LEC100C - Lexus Maintenance and General Service 09/11/2023
- TDLR-61: Fix It Right the First Time 09/11/2023
- TEC100C - Toyota Maintenance and General Service 09/11/2023
- M512A - Toyota Brake Service 09/08/2023 ML011A – Lexus Tire and Wheel Service 09/07/2023
- M011A - Toyota Tire and Wheel Service Web Module 09/07/2023
- SC19A: Toyota Recall & Service Campaign Essentials 02/10/2023
- LSC19A - Recall & Service Campaign Essentials 02/10/2023
Timeline
Automotive Technician
Fox Toyota
03.2025 - CurrentRead More
Express Maintenace Supervisor
Fox Toyota
06.2024 - 03.2025Read More
Maintenance Technician
Fox Toyota
07.2022 - 06.2024Read More
Car Porter
Fox Toyota
10.2021 - 06.2022Read More
Grocery Stock Clerk
Archers Grocery
09.2019 - 10.2021Read More
Anderson County High Schooln
High School Diploma
Read More