Michael Gilliland
St. Cloud,FL
Summary
A dynamic Furniture Specialist with a proven track record at Big Lots, I excel in delivering unparalleled customer service and spearheading sales growth through strategic up-selling. Skilled in inventory management and problem-solving, my leadership significantly enhanced team performance and customer satisfaction. My approach blends professionalism with adaptability, ensuring both operational efficiency and positive client experiences.
Professional furniture sales expert with proven track record in enhancing customer experiences and driving sales. Capable of adapting to dynamic retail environments, fostering team collaboration, and achieving consistent results. Known for exceptional product knowledge and effective communication skills.
Overview
12
12
years of professional experience
Work History
Furniture Specialist
Big Lots
11.2012 - Current
- Delivered exceptional customer service, addressing concerns or issues promptly and professionally to ensure a positive experience for all clientele.
- Managed after-sales support, addressing any customer concerns or issues promptly and professionally to maintain high levels of satisfaction.
- Implemented an effective up-selling strategy by identifying related products or accessories that complemented primary purchases made by customers.
- Increased sales revenue by effectively showcasing furniture pieces through attractive displays and presentations.
- Spearheaded initiatives to improve store layout and organization, enhancing overall shopping experience for customers while maximizing floor space efficiency.
- Trained new hires on company policies, sales techniques, and product knowledge, ensuring a smooth transition into their roles as Furniture Specialists.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Osceola High School
Kissimmee, FLSkills
- Time management efficiency
- Safety regulations compliance
- Problem solving prowess
- Inventory management experience
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Team building
- Hand-eye coordination
- Self motivation
- Professionalism
Timeline
Furniture Specialist
Big Lots
11.2012 - Current
High School Diploma -
Osceola High School
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