Summary
Overview
Work History
Education
Skills
Accomplishments
Professional References
Timeline
Generic
Michael Gilmore

Michael Gilmore

Naples,FL

Summary

Accomplished operations management leader at Darden Restaurants with a strong focus on team development and performance enhancement. Successfully led initiatives that resulted in heightened operational excellence and staff morale, culminating in the 2019 Darden Diamond Club award. Expertise in mentoring diverse teams and driving sales through innovative customer engagement strategies. Committed to fostering a high-performing culture aimed at continual improvement and exceeding targets.

Overview

27
27
years of professional experience

Work History

Restaurant Manager

Campagna Hospitality Group
Naples, FLORIDA
09.2024 - Current
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Assisted staff by serving food and beverages or bussing tables.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Oversaw operational activities of the restaurant encompassing scheduling, budgeting, and managing inventory.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

General Manager

Darden Restaurants
04.2012 - 02.2023
  • Manage all aspects of restaurant operations and oversee P&L valued at $8 million, conduct monthly inventory of all food and beverage, weekly forecasting to align with market trends, and lead all company initiatives to steal market share
  • Build, recruit, and lead a team of 70+ personnel, including department managers, servers, bartenders, line cooks, production, and utility team members
  • Establish a work culture of accountability to drive operational excellence and lead initiatives to improve staffing while reducing turnover by staying focused on increasing team member morale
  • Regional trainer of all managers in training and development as well as mentor to new general managers
  • Manage food and beverage operations for all Wizarding World of Harry Potter to include all food carts, bars and restaurants
  • Assist with all Guest service needs as MOD for all food operations in Islands of Adventure
  • Assist with Food and Beverage events in both parks, and city walk including Halloween Horror nights and event catering
  • Coach and develop team member into lead positions
  • Coach team members on sales techniques to drive incremental business
  • Work with general manager on all monthly inventories
  • Work with a general manager and Area Director on hitting P&L targets
  • Operations management
  • Team member development and Manager development
  • Workflow coordination
  • Simplify and improve systems, methods, and procedures
  • Cross functional leadership
  • Mentor to new general managers and managers in training
  • Seeking out and investing in new and existing talent
  • Ability to embrace and flourish in diverse perspectives and different ideas
  • Proficient in One Call Close technique
  • Ability to understand customer needs and tailor sales pitch accordingly
  • Proven track record of achieving sales targets and exceeding expectations
  • 2019 Honorary Darden Diamond club winning General Manager for Seattle, Washington - Bahama Breeze
  • 2022 best in Total Quality for Gainesville Florida - Bahama Breeze

Restaurant Manager

Universal Studios
02.2002 - 04.2012
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Ensured compliance with all food safety regulations and sanitation standards.

Ammunition Specialist

United States Marine Corps
Camp Lejeune, NC
04.1998 - 04.2001
  • Completed documentation associated with receipt and transfer of ammunition.
  • Assisted in providing instruction on proper loading and unloading techniques for various weapons systems as needed.
  • Handled document filing for munition inventory control.
  • Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.

Education

Diploma in Thai Culinary Arts -

Thai Chef School
Online
06.2023

Introductory Sommelier Course -

Court of Masters Sommeliers, Americas
Orlando, FL
05.2016

Associates of Arts - General Studies

University Of Central Florida
Orlando
05.2015

Skills

  • Operations management
  • Team member development
  • Manager development
  • Workflow coordination
  • System improvement
  • Cross functional leadership
  • Mentoring
  • Talent investment
  • Diversity and inclusion
  • One Call Close technique
  • Customer needs assessment
  • Sales pitch tailoring
  • Sales target achievement

Accomplishments

  • 2019 Honorary Darden Diamond club winning General Manager for Seattle, Washington - Bahama Breeze.
  • 2022 best in Total Quality for Gainesville Florida - Bahama Breeze

Professional References

  • Megan Sylter, Director of Operations, Bahama Breeze, 407-607-5531
  • Alex Simon, General Manager, Bahama Breeze, 239-216-6344

Timeline

Restaurant Manager

Campagna Hospitality Group
09.2024 - Current

General Manager

Darden Restaurants
04.2012 - 02.2023

Restaurant Manager

Universal Studios
02.2002 - 04.2012

Ammunition Specialist

United States Marine Corps
04.1998 - 04.2001

Diploma in Thai Culinary Arts -

Thai Chef School

Introductory Sommelier Course -

Court of Masters Sommeliers, Americas

Associates of Arts - General Studies

University Of Central Florida

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