Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Ginnity

Seattle,WA

Summary

Sales focused hospitality professional with over 12 years of experience in full service restaurants and medium-to-large scale banquets. Exceptional work ethic combined with a

drive to be the best at meeting or exceeding any expectations set by management and guests. Excellent at fostering positive relationships and communications with clients, staff, and management, acting frequently as a bridge between all three. Dedication to creating a positive guest experience while also creating a positive working environment for team members.

Overview

11
11
years of professional experience

Work History

Food and Beverage Supervisor

Smith Tower Observatory
04.2022 - Current
  • Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
  • Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
  • Coordinated with event planners for seamless event organization, leading to increased positive reviews.
  • Consulted on staff scheduling, resulting in reduced labor costs and improved team efficiency.
  • Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
  • Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.

Lead Server

Stella. At The Hotel Sorrento
07.2020 - 04.2022
  • Enhanced customer experience by providing attentive and personalized service during their dining visit.
  • Streamlined the service team's efficiency by implementing new training methods and communication strategies.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.

Food and Beverage Server

Chelsea Farms Oyster Bar
08.2018 - 03.2020
  • Maintained in-depth knowledge of seasonal food and beverage menus, including all ingredients and the origin of their procurement.
  • Specialized in knowledge of oysters and the factors that contribute to their flavor, including handling, genetics, and “merroir”.
  • Provided guests with excellent food and beverage pairing options.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and team ready to meet guests needs.
  • Participated in the craft cocktail program and maintained understanding of amari, liqueurs, and house made ingredients.
  • Worked with head chef and management team to design and deliver exceptional dining experiences at private events.

Food and Beverage Server

Red Robin Gourmet Burgers
12.2012 - 01.2019
  • Used wealth of menu knowledge to skillfully promote sales of beverages, appetizers, and desserts.
  • Maintained the highest marks on guest satisfaction surveys week by week. (Consistently over 90% positive experiences with more than 50 responses per week.)
  • Quickly recorded transactions in Aloha system to deliver prompt service.
  • Delivered quality service by analyzing specific guest needs and tailoring experiences to each individual guest.
  • Resolved guest complaints quickly and efficiently.
  • Maintained high standards of cleanliness and sanitation.
  • Developed and maintained positive working relationships with coworkers and management to fulfill company goals.

Education

High School Diploma -

South River Senior High School
Edgewater, MD
05.2011

Skills

  • Catering Coordination
  • Menu development
  • Banquet operations
  • Staff Leadership
  • Staff Supervision
  • Food Safety Compliance
  • Inventory Management
  • Recruitment
  • Policies Development
  • Staff Forecasting
  • Work Station Assignments
  • Greeting and Seating Guests

Timeline

Food and Beverage Supervisor

Smith Tower Observatory
04.2022 - Current

Lead Server

Stella. At The Hotel Sorrento
07.2020 - 04.2022

Food and Beverage Server

Chelsea Farms Oyster Bar
08.2018 - 03.2020

Food and Beverage Server

Red Robin Gourmet Burgers
12.2012 - 01.2019

High School Diploma -

South River Senior High School

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Michael Ginnity