Michael Giovanni
Sharon,PA
Summary
Dynamic professional with a proven track record at Giovanni’s Pizza and Catering, excelling in customer relations and team building. Leveraged sales expertise to implement promotional campaigns, boosting customer engagement and satisfaction. Skilled in decision-making and inventory management, consistently enhancing operational efficiency and driving profitability.
Overview
15
15
years of professional experience
Work History
Personal Shopper
Spark
09.2025 - Current
- Assisted clients in selecting products based on individual preferences and needs.
- Developed personalized shopping experiences to enhance customer satisfaction and loyalty.
- Collaborated with suppliers to ensure product availability and timely restocking.
- Researched market trends to recommend relevant products to clients effectively.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Restaurant Manager
Giovanni’s Pizza and Catering
10.2022 - 09.2025
- Oversaw daily restaurant operations, ensuring efficiency and smooth workflow among staff.
- Trained and mentored team members on customer service excellence and food safety standards.
- Managed inventory levels, reducing waste through effective stock control procedures.
- Implemented new scheduling system to optimize labor costs and improve staff productivity.
- Developed promotional campaigns that increased customer engagement and enhanced brand visibility.
- Carefully interviewed, selected, trained, and supervised staff.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Managed vendor relationships, negotiating contracts for supplies and services to optimize budget efficiency.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
Bartender and Waiter
Avalon Golf and Country Club
02.2011 - 07.2022
- Built strong relationships with regular customers, fostering loyalty and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Education
Bachelor of Science - Marketing Management
Pennsylvania State University
University Park, PASkills
- Decision-making
- Relationship building
- Customer relations
- Product knowledge
- Sales expertise
- Time management
- Team building
- Customer satisfaction
Timeline
Personal Shopper
Spark
09.2025 - Current
Restaurant Manager
Giovanni’s Pizza and Catering
10.2022 - 09.2025
Bartender and Waiter
Avalon Golf and Country Club
02.2011 - 07.2022
Bachelor of Science - Marketing Management
Pennsylvania State University