Michael Girma
Las Vegas,NV
Summary
Skilled in managing front desk operations with focus on customer service and administrative support. Proven strengths include problem solving, multi-tasking, and ability to thrive in fast-paced environments. In previous roles, successful in improving efficiency while maintaining a welcoming and professional atmosphere for guests or clients.
Overview
1
1
year of professional experience
Work History
Front Desk Worker
Flip N Out Xtreme
Las Vegas, Nevada
02.2024 - 09.2024
- Greeted and welcomed guests in a friendly and professional manner.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Answered customers' questions and provided information on store procedures or policies.
Cafe Worker
Flip N Out Xtreme
Las Vegas, NV
02.2024 - 09.2024
- Greeted customers upon arrival and provided assistance with menu selections.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Received payment from customers, processed credit card transactions, and issued change or receipts.
- Cleaned tables in the dining area before and after customer seating.
- Stocked service areas with napkins, utensils, condiments, and other supplies.
- Adhered to health and safety regulations when handling food items.
- Managed cash register operations efficiently and accurately.
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
- Restocked shelves with merchandise throughout the day as needed.
- Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.
Crew Member
Chic-Fil-A
Las Vegas, NV
10.2023 - 02.2024
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
Computer Science
University of Nevada - Las Vegas
Las Vegas, NV04-2028
Skills
- Credit and cash payments
- Documentation
- Problem-solving skills
- POS Systems
- Guest Services
- Listening Skills
- Customer Service
- Cash Handling
- Teamwork and Collaboration
Timeline
Front Desk Worker
Flip N Out Xtreme
02.2024 - 09.2024
Cafe Worker
Flip N Out Xtreme
02.2024 - 09.2024
Crew Member
Chic-Fil-A
10.2023 - 02.2024
Computer Science
University of Nevada - Las Vegas
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