Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Gladden

Albertville

Summary

Experienced funeral service professional with strong focus on team collaboration and providing the best service to grieving families. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success while serving families with the quality of service that their deceased loved one deserves..

Overview

29
29
years of professional experience
1
1
Certification

Work History

Owner/Operator

Mortuary and Transport Services
05.2014 - Current
  • Managed day-to-day business operations. We have averaged 600 removals per year and I have averaged 200 trade embalmings per year. Also, we provide contract funeral directing services upon request to our client funeral homes.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed business plan, processes and procedures to provide superior service to funeral homes.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Trained and motivated employees to perform daily business functions.
  • Assessed income and expenses and adapted plans to improve profit levels.

Funeral Director/Embalmer

Village Chapel Funeral Home
09.1996 - 06.2020
  • Managed all aspects of funeral arrangements for smooth and efficient service delivery.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
  • Improved client satisfaction by providing compassionate and personalized funeral services.
  • Performed embalming procedures and updated case study reports.
  • Collaborated with clergy members to plan meaningful and respectful memorial services.
  • Communicated with insurance companies to secure death benefits for payment of services.
  • Oversaw maintenance and aesthetic appeal of funeral home facilities and vehicles, ensuring respectful and welcoming environment.
  • Customized funeral services to reflect unique lives of deceased, ensuring their legacy was honored and remembered.

Location Manager

Crestwood Memorial Funeral Home
08.2006 - 05.2014
  • Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
  • Built strong team through proactive recruitment and hiring strategies.
  • Performed all duties associated with managing a funeral home/cemetery combo.
  • Performed all duties of a funeral home/cemetery location manager in the corporate funeral industry in relation to the corporation's policies and procedures. Including, building and maintaining the yearly budget, attending regional manager meetings, scheduling employees work weeks etc...

Funeral Director/Embalmer

Collier Butler Funeral Home\S.C.I.
06.2000 - 08.2006
  • Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
  • Performed embalmings and restorative work in the preparation of bodies for visitation or burial, adhering to strict standards of care.
  • Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Developed strong relationships within the community through outreach initiatives and networking events.

Education

Funeral Service Education

Jefferson State
Birmingham, AL
05-1999

Skills

    Experienced Funeral Director/Embalmer, owned and operated a mortuary transport and embalming company for over 11 years, corporate management experience

Certification

  • Licensed Funeral Director/Embalmer in the State of Alabama
  • Will obtain Funeral Director/Embalmer license in the State of Florida (When needed)

Timeline

Owner/Operator

Mortuary and Transport Services
05.2014 - Current

Location Manager

Crestwood Memorial Funeral Home
08.2006 - 05.2014

Funeral Director/Embalmer

Collier Butler Funeral Home\S.C.I.
06.2000 - 08.2006

Funeral Director/Embalmer

Village Chapel Funeral Home
09.1996 - 06.2020

Funeral Service Education

Jefferson State

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Michael Gladden