Karaoke
Michael Glaze
Contract Coordinator
Sugar Land,TX
Summary
Committed professional in contract management with valuable experience in handling diverse contract portfolios. Results-driven approach recognized for fostering team collaboration and adaptability to meet evolving business needs. Exceptional organizational skills known for navigating complex contractual terms, ensuring effective and efficient contract administration.
Overview
24
24
years of professional experience
Work History
Contract Coordinator (Remote)
Centene/WellCare
11.2018 - 09.2024
- Maintain spreadsheets and collect, track, prepare, compile, and distribute statistical data for daily and monthly reports
- Coordinate the Corporate-wide data verification process for contracted providers
- Update contract organization’s databases, as necessary
- Support the contract submission process to ensure confirmation with Corporate standards by the Health Plan(s), provide support to the Contract Case Conferences and ensure that appropriate internal controls are established to account for and secure hardcopy or scanned images of contracts
- Maintain and report on the Health Plan(s) compliance with contract submission rules and exception requests and communicate to Manager on a monthly basis
- Maintain and update on a routine basis the contract organization’s databases
- Produce reports, as requested
- Interface with the credentialing staff to ensure all Health Plan data systems are congruent
Team Lead/Customer Service Representative (Remote)
Memorial Hermann
09.2016 - 09.2018
- Answer 40+ calls related to Medicare, Commercial and Corporate medical benefits
- Provide benefit plan information to members as well as providers
- Verify medical claim payments and disbursements
- Responsible for maintaining a high level of professionalism with members and providers to establish a positive rapport with every caller
- Work with the management team to stay updated on product knowledge and be informed of any changes in company processes
Customer Service Representative/Commercial Sales
Just Energy
03.2013 - 09.2016
- Make continuous outbound calls to renew and retain existing customers
- Handle customer complaints using professionalism and salesmanship
- Ensure that all necessary customer documents are accurately completed and all over-the-phone sales guidelines are followed
- Document actions taken to achieve customer satisfaction
- Take inbound phone sales calls and convert them into successful sales
- Maintain financial accounts by processing customer adjustments
Auditor/Shipping Clerk/Forklift Operator
Grocer Supply Co
06.2005 - 01.2013
- Verify count of selected cases
- Issue work orders to selectors
- Train new hires on warehouse procedures
- Expedite customer orders and prioritize loading
- Reconcile inventory with manifests
- Operated a stand-up forklift in a production based environment
- Loaded trucks for route drivers
- Maintained inventory placement in rack system
Package Handler-SWAK Lead Operator
FedEx Ground
01.2004 - 06.2005
- Coordinated daily presort meetings
- Scanned packages for weight
- Verified package destinations
- Operated stand-up forklift to load trailers for shipment
- Verified international parcel documentation for compliance to regulations
- Trained new hires for various warehouse positions
Customer Service Representative
Foleys (Macy’s) Warehouse
11.2000 - 01.2004
- Received and handled 50+ customer service calls daily
- Facilitated customer purchases including available options for purchase
- Scheduled and confirmed merchandise delivery
- Documented actions taken to achieve customer satisfaction
- Performed follow up activities with customers after delivery of merchandise
Education
Business Marketing -
Lamar University
Beaumont, TX01.1994
High School -
Worthing High School
Houston, TX01.1987
Skills
- Legal compliance
- Deadline management
- Document review
- Verbal and written communication
- Interpersonal and written communication
- Staff training
- Document control
- Dispute resolution
- Requests for information
- Status reporting
- Workflow management
- Relationships and rapport
- Telephone etiquette
- and collaboration
- Teamwork and collaboration
- Customer service
- Multitasking
- Time management
- Excellent communication
- Customer service management
- Team leadership
- Attention to detail
- Multitasking and organization
- Microsoft office
- Team collaboration
- Handling complaints
- Active listening
- Problem-solving aptitude
- Skype for business
- Microsoft teams
- MS word, excel, and outlook
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 40+ calls per day, providing information and service to ensure customer satisfaction.
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureHealthcare benefitsWork from home optionTeam Building / Company Retreats401k matchStock Options / Equity / Profit SharingQuote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Interests
Rodeo
Timeline
Contract Coordinator (Remote)
Centene/WellCare
11.2018 - 09.2024
Team Lead/Customer Service Representative (Remote)
Memorial Hermann
09.2016 - 09.2018
Customer Service Representative/Commercial Sales
Just Energy
03.2013 - 09.2016
Auditor/Shipping Clerk/Forklift Operator
Grocer Supply Co
06.2005 - 01.2013
Package Handler-SWAK Lead Operator
FedEx Ground
01.2004 - 06.2005
Customer Service Representative
Foleys (Macy’s) Warehouse
11.2000 - 01.2004
High School -
Worthing High School
Business Marketing -
Lamar University
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