Michael Gleason
Somerset,MA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Special Education Teacher
High Road School Of Massachusetts
10.2022 - 06.2023
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Taught multiple subjects to students with intellectual or emotional disabilities.
Paraprofessional
Meeting Street School
03.2022 - 10.2022
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
ESL Teacher
Randolph Community Partnership
10.2021 - 06.2022
- Educated students in basics of English grammar and conversational speaking.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Set assessments to measure student progress and identify growth opportunities.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Conducted individualized tutoring sessions for students with additional learning needs.
- Facilitated small group and individual instruction to maximize student learning.
Graduate Teaching Fellow
University Of Massachusetts-Dartmouth
01.2019 - 12.2020
- Taught Business Communication and Technical Communication (200-level English & Communication) to a diverse undergraduate student population
- Studied curriculum development, gamification, and student engagement
- Created lesson materials, visuals, and digital presentations to supplement lesson plans.
- Completed administrative and research duties per professor request.
- Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
Writing Center Tutor
Bristol Community College
08.2017 - 05.2020
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Developed student confidence through positive reinforcement strategies.
- Taught students remotely using online video chat platform and other delivery channels.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Senior Account Manager
Staples Inc
06.2003 - 01.2017
- Managed an account base of approximately 850 Staples Business Rewards Customers
- Worked remotely 2009-2016 as part of pilot for work-from-home program
- Provided extensive support in sales, technical and business areas to key accounts.
- Resolved customer service matters including delivery and courier issues, rebates, sales tax, sale prices, returns and exchanges, troubleshoot Staples brand products, and contacting manufacturers
- Mentored junior account management professionals to develop skills and increase company revenue.
- Had accounts re-assigned from customers irate with their previous account manager or had issues with Staples Customer Service
- Worked with customers to develop strategic business and account plans.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Created training program for lower-level employees to increase sales and customer satisfaction.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
Education
Bachelor of Arts - Communication
Roger Williams University
Bristol, RIMaster of Arts - Professional Writing & Communication
University of Massachusetts-Dartmouth
North Dartmouth, MA01.2022
Skills
- Customer relations
- Call center management
- Troubleshoot work-from-home equipment
- Able to meet daily production requirements without in-person supervision
- On-boarding new employees or new to work-from-home
Timeline
Special Education Teacher
High Road School Of Massachusetts
10.2022 - 06.2023
Paraprofessional
Meeting Street School
03.2022 - 10.2022
ESL Teacher
Randolph Community Partnership
10.2021 - 06.2022
Graduate Teaching Fellow
University Of Massachusetts-Dartmouth
01.2019 - 12.2020
Writing Center Tutor
Bristol Community College
08.2017 - 05.2020
Senior Account Manager
Staples Inc
06.2003 - 01.2017
Bachelor of Arts - Communication
Roger Williams University
Master of Arts - Professional Writing & Communication
University of Massachusetts-Dartmouth