Summary
Overview
Work History
Education
Skills
Timeline
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Michael Gleave

Lynnwood,Washington

Summary

Highly motivated professional with [Number] years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

6
6
years of professional experience

Work History

Owner

Movers 4 Life LLC
Lynnwood, WA
06.2020 - Current
  • Developed positive relationships with customers by providing excellent customer service.
  • Obtained signatures needed to complete and process paperwork.
  • Read and interpreted maps to determine vehicle routes.
  • Loaded cargo securely using appropriate tools such as straps or blocks to ensure safe transportation.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Calculated and prepared checks for utilities, taxes and other payments.
  • Interviewed individuals to complete documents, case histories or forms.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.

General Manager

Neoasis Interiors
Lynnwood, WA
01.2018 - 03.2020
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Led employee evaluations with constructive feedback to boost performance.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Supervised employees through planning, assignments, and direction.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Formed and sustained strategic relationships with clients.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Guided management and supervisory staff to promote smooth operations.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
  • Monitored processing equipment and machinery for proper start-up, operation and shut down.
  • Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Examined packages and goods for damage and notified vendors of replacement needs.

Education

High School Diploma -

Cascade High School
Everett, WA
06-2011

Skills

  • Business Management
  • KPI Management
  • Budget Administration
  • Labor Relations
  • Marketing Tactics
  • Project Estimating
  • Customer Relations
  • Sales Leadership
  • Team Oversight
  • Budget Development
  • Relationship Building
  • Staff Hiring
  • Business Planning
  • Cash Flow Optimization
  • Materials Handling and Transport
  • Packing Expertise
  • Delivery Management
  • Truck Loading
  • Wrapping and Boxing
  • Physical Fitness
  • Furniture Moving
  • Problem-Solving Skills
  • Inventory Controls
  • Cash Handling
  • Loading and Unloading
  • Walk-Throughs

Timeline

Owner

Movers 4 Life LLC
06.2020 - Current

General Manager

Neoasis Interiors
01.2018 - 03.2020

High School Diploma -

Cascade High School

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Michael Gleave