Summary
Overview
Work History
Education
Skills
Timeline
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Michael Glick

Chandler,AZ

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Service Manager

Acuna Automotive
09.2022 - Current
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Established team priorities, maintained schedules and monitored performance.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Integrated automatic customer follow up software, increasing positive online reviews from 40 to 200+ in just 8 months. Currently averaging 100% positive reviews.
  • On technical side, assisted less knowledgeable technicians in electrical diagnosis and vehicle control module programming.
  • Responsible for increasing total gross sales by 23% YoY, and gross profit margin by 5% YoY.

Automotive Service Advisor

Highline Car Care
10.2016 - 09.2022
  • Investigated customer complaints to identify cause of vehicle malfunctions.
  • Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
  • Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
  • With resources and funding from the shop owner, created Auto Technology Repair (ATR), a repair service for touch screen automotive infotainment systems. ATR profit margins exceeded 70% regularly, while still providing customers an affordable solution for an otherwise very costly repair at the dealership.
  • Maintained a working business relationship with electronics company in Hong Kong that supplied LCD displays and touch screen digitizers for ATR to thrive.

Server

The Keg Steakhouse And Bar
03.2012 - 08.2016
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Inspected dishes and utensils for cleanliness.
  • Answered customers' questions, recommended items, and recorded order information.

Education

High School Diploma -

Dobson High School
Mesa, AZ
05.2011

Skills

  • Financial Management
  • Teamwork and Collaboration
  • Lead Generation
  • Preventive Maintenance Services

Timeline

Service Manager

Acuna Automotive
09.2022 - Current

Automotive Service Advisor

Highline Car Care
10.2016 - 09.2022

Server

The Keg Steakhouse And Bar
03.2012 - 08.2016

High School Diploma -

Dobson High School

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Michael Glick