Michael Glogoza
Beachwood,NJ
Summary
Detail-oriented team player with strong organizational skills. Well-organized and resourceful with superior work ethic. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Switch Technician
T-Mobile
11.2021 - Current
- Enhanced network performance by troubleshooting and resolving complex switch-related issues.
- Integration of LTE and 5G NR technologies including New Site Development, Site Consolidation and Relocations, and technology additions to existing sites.
- Ensured seamless network connectivity by monitoring and maintaining switch infrastructure in accordance with company standards.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Assisted in the successful completion of major network projects, contributing expertise in switch configurations and installations.
- Reduced downtime through swift identification and repair of faulty switches or related components.
- Supported efficient network operations by collaborating with various teams to address switch-related concerns and implement solutions.
Account Executive
T-Mobile
05.2021 - 11.2021
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
Retail Store Manager
T-Mobile
07.2013 - 05.2021
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Education
Associate of Science - Network Administration
DeVry University
Downers Grove, IL06.2013
Skills
- Problem-solving aptitude
- Analytical Thinking
- Network Troubleshooting
- Attention to Detail
- Effective Communication
- Time Management
- Relationship Building
- Electrical Safety
Timeline
Switch Technician
T-Mobile
11.2021 - Current
Account Executive
T-Mobile
05.2021 - 11.2021
Retail Store Manager
T-Mobile
07.2013 - 05.2021
Associate of Science - Network Administration
DeVry University