Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Glover

Memphis,TN

Summary

Seasoned Warehouse Storeroom Manager with a proven track record at CBRE, enhancing operational efficiency and exceeding KPIs. Expert in supply chain management and leadership, I've successfully managed a 1,000,000 square foot facility, achieving a location accuracy rating of 98.5%. Skilled in ERP systems and fostering team excellence, I drive continuous improvement and financial success. Experienced Operations Manager with comprehensive knowledge in inventory management, supply chain processes and warehouse operations. Proven ability to manage teams for efficient storeroom utilization, ensuring adherence to safety and regulatory standards. Demonstrated strengths include strategic planning, problem-solving skills, and improving operational efficiency. Consistently contributed to cost reduction and improved accuracy in previous roles.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Warehouse Storeroom Manager

CBRE
Memphis, TN
06.2021 - 11.2024
  • Manage day to day operations of the storeroom and team members
  • Issue out PPE and machine parts to technicians and maintenance
  • Ship and receive parts from vendors and multiple carriers throughout the day
  • Oversees warehouse compliance for inventory management for 30,000 skus and 50,000 locations, cycle counting, product handling and other services as required
  • Develops leadership team and provides daily oversight for all operational requirements for warehouse operational staff
  • Check and verify shipping records, handle questions or concerns of shipping shortages or overages and address problems with inventory control
  • Ordering supplies and maintaining suitable inventory levels
  • Checking orders, bills, items received, inventory, and deliveries for accuracy
  • Maintaining records, reporting relevant information, and preparing any necessary documentation
  • Track and manage all hours worked by staff members and approve time submitted
  • Responsible for all facility operations and planning for a high volume 1,000,000 square foot facility, which includes 300 employees and yearly sales of $400+ million dollars
  • Managing P&L statements and KPI metrics for the operations team leadership development and training/process improvement implementation

Warehouse Supervisor

VF Image Wear
Covington, TN
05.2019 - 04.2021
  • Supervising warehouse staff and daily activities
  • Managing, evaluating and reporting on warehouse productivity
  • Tracking and coordinating the receipt, storage, and timely delivery of goods and materials
  • Ordering supplies and maintaining suitable inventory levels
  • Checking orders, bills, items received, inventory, and deliveries for accuracy
  • Maintaining records, reporting relevant information, and preparing any necessary documentation
  • Ensuring basic maintenance standards and compliance with health and safety regulations
  • Make sure customer expectations are exceeded by providing excellent customer service to all accounts
  • Coordinating and maintaining fleets and equipment
  • Communicating and coordinating with other departments and customers
  • Handle payroll for all associates for hours worked
  • Work with supporting supervisors to make sure all company rules and regulations are being enforced

Transportation Warehouse Manager

Canamex Logistics
Olive Branch, MS
05.2014 - 04.2019
  • Oversees warehousing activities to ensure processes and procedures are understood and followed
  • Oversees warehouse compliance for inventory management, cycle counting, product handling, and other services as required
  • Develops leadership team and provides daily oversight for all operational requirements for warehouse operational staff
  • Check and verify shipping records, handle questions or concerns of shipping shortages or overages and address problems with inventory control
  • Schedule drivers to pick up and deliver loads to customers or vendors
  • Responsible for keeping records, monitoring driver daily logs for errors or violations and monitoring drivers working hours and equipment availability
  • Direct activities related to dispatching, routing, and tracking transportation vehicles, such as aircraft and railroad cars
  • Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements
  • Direct investigations to verify and resolve customer or shipper complaints
  • Manage operational activities within a high velocity 619k square foot facility
  • Responsibilities include meeting KPIs by managing the labor spend of 250+ employees within the shipping, receiving and customer service departments
  • Additional responsibilities include optimizing processes within the operation to drive operational excellence and manage key relationships with third party labor suppliers, vendors and carriers

Operations Supervisor

HILL LOGISTICS
Memphis, TN
10.2013 - 08.2014
  • Manage and supervise day to day operations of transportation company
  • Dispatch drivers to scheduled pickups and delivery points in a timely manner
  • Provide customers with all their needs such as billing, quotes, manifest, proof of deliveries, updated statues, scheduled pickups & deliveries, and all other required paperwork
  • Handle all warehouse shipping and receiving activities by making sure that dock workers are loading and unloading shipments as required by the customer and those shipments are being shipped on time
  • Assist drivers with dispatching and with all their transportation needs all the way to their destinations
  • Maintain and record all file copies of services performed and make sure charges are correct before final billing charges are charged to customers
  • Communicate with customers via phone, fax and email and provide them with resolving any issues or concerns that they may have
  • Make sure that all employees are maintaining a safe work environment and that all company rules are being followed

Dispatcher/Operations Supervisor

Accelerated USA
Memphis, TN
08.2010 - 10.2013
  • Dispatch truckers to customer destinations, make sure all pickups and deliveries are made at scheduled times
  • Keep customers updated on the status of their freight and contact customers if any problems or delays occur
  • Make sure freight on the dock is going and arriving at assigned destination at appropriate times
  • Manifest orders, print bills, bill of landings, proof of deliveries, and all other required paperwork
  • Coordinate shipping and customer delivery activities from the company's shipping dock
  • Directing company-employed over-the-road truck drivers with routing information and preparing their nightly linehauls, trailers, and transportation services as needed
  • Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
  • Make sure that all employees are maintaining a safe work environment and that all company rules are being followed

Inventory Control Specialist

Technicolor
Memphis, TN
12.2007 - 01.2011
  • Oversaw inventory department, which included completion of cycle counts, passing of exemption audits, and completing yearly physical count of inventory
  • Other responsibilities included leading a team of coordinators and cycle counters across two shifts, meeting KPIs for the department and facility, and implementing process improvement, such as lean projects within the facility
  • Managed a team of 34 individuals including; exempt, non-exempt, and hourly employees
  • Responsible for the cycle count program, qualification and passing of annual exemption audit, which included maintaining a location accuracy rating of 98.5% and an absolute dollar accuracy of 99.5%
  • Other responsibilities included the completing of the annual physical count of the returns inventory, meeting departmental KPIs and facility metrics
  • Manage the movement of 40,000 SKUs and 80,000 locations within a 619,000 square foot facility

Education

Bachelor's Degree - Business Management

Ashford University
Clinton, IA

Skills

  • Warehouse Management
  • Payroll
  • Customer support
  • OSHA
  • Supply chain management
  • Materials management
  • 3PL
  • Dispatching
  • EHS
  • Customer Service
  • WMS
  • 5S
  • Maintenance management
  • Profit & loss
  • Forklift Certified
  • Communication skills
  • ERP systems
  • Transportation Management
  • ISO 9001
  • Conflict management
  • Organizational skills
  • Supply chain
  • Fleet management
  • Microsoft Excel
  • Distribution center
  • Root cause analysis
  • Customer service
  • Manufacturing
  • Financial accounting
  • Inventory Control
  • Quality control
  • Continuous improvement
  • Production planning
  • Product management
  • Operations management
  • Freight Experience
  • Team management
  • Logistics
  • Microsoft Office 365

Certification

  • Forklift Certification
  • Driver's License
  • OSHA 10

Timeline

Warehouse Storeroom Manager

CBRE
06.2021 - 11.2024

Warehouse Supervisor

VF Image Wear
05.2019 - 04.2021

Transportation Warehouse Manager

Canamex Logistics
05.2014 - 04.2019

Operations Supervisor

HILL LOGISTICS
10.2013 - 08.2014

Dispatcher/Operations Supervisor

Accelerated USA
08.2010 - 10.2013

Inventory Control Specialist

Technicolor
12.2007 - 01.2011

Bachelor's Degree - Business Management

Ashford University

Similar Profiles

CREATE PROFILE
Michael Glover