Michael Glover
Cheshire,OR
Summary
Experienced automotive professional with 20 years of hands-on and customer-facing expertise across mechanical repair, service advising, collision estimation, and parts management. Known for strong technical diagnostic skills, accurate repair and estimate writing, and the ability to streamline operations while delivering exceptional customer service. Adept at coordinating cross-department workflows, improving shop efficiency, and building trusted relationships with customers, vendors, and team members.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Internal Coordinator
Kendall Auto Group
05.2023 - Current
- Oversaw inventory management processes, ensuring accurate stock levels and timely replenishment.
- Implemented cost-saving measures to optimize parts procurement and reduce waste.
- Developed strategic partnerships with suppliers to improve pricing and delivery timelines.
- Analyzed sales trends to forecast demand and adjust inventory accordingly, minimizing shortages.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Coordinated cross-functional communication between departments to enhance operational workflows.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
Collision Estimator
Kendall Collision Center
07.2013 - 05.2023
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Mentored junior estimators on best practices and industry standards
- Continuously expanded industry knowledge through ongoing professional development opportunities such as workshops, seminars, and webinars related to collision estimating best practices.
Service Advisor
Kendall Ford
01.2010 - 07.2013
- Gave accurate quotes on needed repair work, fully educating customers on possible options and plans of action.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Developed and maintained courteous and effective working relationships.
Automotive Technician
Kendall Ford
08.2005 - 01.2010
- Assessed vehicle maintenance status and completed mileage-based services, including changing out belts, filling fluids and replacing gaskets.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Test drove vehicles to determine problems and test repairs.
- Completed computer-assigned vehicle alignments.
- Read and followed technical documentation to complete accurate repairs.
- Repaired brake, exhaust, electrical and other systems for domestic and foreign automotive brands.
- Sourced technical information from manuals, bulletins and electronic systems for accurate diagnosis.
Lot Attendant
Kendall Budget Auto Sales
08.2004 - 08.2005
- Maintained physical appearance of lot to attract customers to business.
- Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Education
GED -
Sheldon High School
Eugene, ORSkills
- Sales expertise
- Complaint resolution
- Quality Assurance
- Troubleshooting Skills
- Technical aptitude
- Diagnostics
- Electrical Repair
- Wiring Diagrams
- Multitasking and organization
- Work Planning and Prioritization
- Inventory management
- Inventory auditing
Certification
- Forklift certification
- First aid/ CPR certification
Timeline
Internal Coordinator
Kendall Auto Group
05.2023 - Current
Collision Estimator
Kendall Collision Center
07.2013 - 05.2023
Service Advisor
Kendall Ford
01.2010 - 07.2013
Automotive Technician
Kendall Ford
08.2005 - 01.2010
Lot Attendant
Kendall Budget Auto Sales
08.2004 - 08.2005
GED -
Sheldon High School