Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Michael Golisek

Portland,OR

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management and sales.

Overview

14
14
years of professional experience

Work History

Account Manager

Bisco Industries
01.2023 - Current
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Identified key entry points to enhance market penetration and maximize returns.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Kept detailed records of daily activities through online customer database.
  • Contributed to event marketing, sales and brand promotion.
  • Built diverse and consistent sales portfolio.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Quoted prices, credit terms and other bid specifications.
  • Negotiated prices, terms of sales and service agreements.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Recruiter

AMS/DELTA
05.2022 - 01.2023
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Collaborated with HR leadership regarding candidate salary determinations.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Collaborated with hiring managers to understand job requirements and expectations.
  • Advertised job opportunities on social media platforms and job boards.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.

Insurance Analyst

AMICA
06.2019 - 05.2022
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Viewed reports regularly to make sure processing was conducted efficiently.
  • Interacted with clients and employees, which helped cultivate positive working relationships.
  • Checked documentation for accuracy and validity on updated systems.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Collected premiums and issued accurate receipts.
  • Modified, updated and processed existing policies.
  • Calculated adjustments, premiums and refunds.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Maintained confidentiality of patient finances, records, and health statuses.

Sales

Alorica
12.2018 - 06.2019
  • Greeted customers, responded to questions and improved engagement with merchandise.
  • Resolved customer complaints by investigating problems and developing solutions.
  • Drove team revenue totals by bringing in top sales numbers.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Quoted prices, credit terms and other bid specifications.
  • Kept detailed records of daily activities through online customer database.

Account Executive

Colonial Life
11.2017 - 06.2019
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Executed successful sales strategies to convert leads into customers.
  • Managed sales cycle to maintain solid customer base.
  • Leveraged CRM to collect, organize and manage sales data and customer information.
  • Cross-sold products and services to clients to secure additional business and grow revenue streams.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Built diverse and consistent sales portfolio.

Call Center Supervisor

WaterDaddy
01.2018 - 12.2018
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Developed process controls and metrics for daily management of call center.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Developed and implemented incentive programs to increase sales and customer loyalty.
  • Developed and enforced policies and procedures for compliance with company policies.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.

Front Desk Assistant

Falls Pest Control
06.2009 - 09.2013
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Received, screened and routed incoming calls.
  • Handled payment and bill processing, change giving and payment collecting for guests.

Education

Bachelor of Science (BS) - Community Health

Montana State University-Bozeman

Skills

  • Converting Leads
  • Territory Management
  • Team Training
  • Advertising
  • Lead Generation
  • Campaign Execution
  • Vendor Relations
  • Account Management
  • Contract Negotiation
  • Lead Development
  • Customer Service
  • Business Development
  • Client Relationship Management
  • CRM Systems
  • Overcoming Objections
  • Customer Rapport
  • Acquisition and Retention Strategies
  • Sales Techniques
  • Operations
  • Customer Satisfaction
  • Sales Tactics
  • Goal-Oriented
  • Cold Calling Skills
  • Account Development

Websites

Timeline

Account Manager

Bisco Industries
01.2023 - Current

Recruiter

AMS/DELTA
05.2022 - 01.2023

Insurance Analyst

AMICA
06.2019 - 05.2022

Sales

Alorica
12.2018 - 06.2019

Call Center Supervisor

WaterDaddy
01.2018 - 12.2018

Account Executive

Colonial Life
11.2017 - 06.2019

Front Desk Assistant

Falls Pest Control
06.2009 - 09.2013

Bachelor of Science (BS) - Community Health

Montana State University-Bozeman

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Michael Golisek