Tamara Martini
Juneau,AK
Summary
Persistent leader eager to lead the organization, while fulfilling the mission, vision and values in a compassionate, responsible manner. Skilled in strategic planning, creative problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
14
14
years of professional experience
1
1
Certification
Work History
BH CASE MANAGER OTP
SEARHC Front Street Clinic
Juneau , AK
03.2021 - Current
- Coordinated essential services for 120 clients, resulting in improved overall well-being and self-sufficiency.
- Evaluated program effectiveness continually through data analysis and outcome measurement metrics.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Participated in regular professional development opportunities to stay current on best practices within field of case management.
- Provided mentorship to junior case managers, fostering professional growth within team.
- Implemented quality control measures to ensure consistency in case management practices throughout team.
Transitional Housing Manager
Saint Vincent De Paul
Juneau , AK
06.2010 - Current
- Oversee housing plans for over 40 participants to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Supervise average of 40 program participants to ensure program rules were being upheld and atmosphere of shelter remained calm, orderly and respectful.
- Mentored program participants for potential job placement in order to foster pipeline of future leaders within organization.
- Conducted unit inspections to identify safety issues and needed repairs.
- Referred clients to appropriate team members, community agencies and organizations to meet needs.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Developed weekly chore schedules for program participants and assignments for volunteer staff.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed team communications and information for meetings.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Designated First Responder for all shelter emergencies.
Employment Specialist
Polaris House
Juneau , AK
07.2020 - 02.2021
- Recognized client employment barriers and devised strategies to resolve.
- Matched clients to open positions based on skills and work requirements.
- Maintained work structure by updating job requirements and job descriptions for all positions.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Acted as member advocate, encouraging and supporting members who were employed, to identify and resolve conflicts.
- Planned and launched employment dinners and events that boosted participation by 30%
- Developed relationships with diverse businesses to develop competitive transitional job opportunities for members
- Conducted assessments, interviews and job trial mock-ups with clients to develop person-centered plans for employment and support
Case Manager/Lead
Boise Rescue Mission Ministries
Boise , ID
02.2019 - 10.2019
- Process new 1 to 5 new intakes daily and assign to case managers and programs after evaluation of caseloads and consumer needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize guest support strategies.
- Write overnight and work passes as needed and appropriate for each guest.
- Read pass-downs from night before to be aware of any problems. Assign bed changes for guests, assign job duties for staff for night and hold them accountable for completion of tasks.
- Lead and direct team for successful shift, guide guests for successful overnights stays
- Coordinated resources from providers for intervention plans.
- Reviewed and recorded progress of guest into Mission Tracker database. Reviewed effectiveness of Programs for guests.
- Fostered staff satisfaction and performance by implementing improved policies.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely, while administering Trauma Informed Care.
- Coordinated volunteer efforts effectively, ensuring adequate coverage during peak hours or special events at shelter.
- Ensured timely reporting of critical incidents to relevant authorities while maintaining strict confidentiality protocols around sensitive information.
- Maintained safe and secure environment for residents by monitoring security systems, enforcing rules, and responding to incidents as needed.
- Evaluated staff performance regularly, offering constructive feedback that facilitated professional growth and improved service delivery.
- Fostered supportive environment by cultivating strong relationships with upper management, case managers, staff, guests, volunteers, and donors.
Housing Manager
Saint Vincent De Paul
Juneau, AK
09.2012 - 01.2019
- Managed on-site evaluations, internal audits and customer surveys.
- Maintained database of housing resources, landlords and management companies.
- Calculated tenant rent/deposit amounts to prepare leases and contracts.
- Tracked and monitored rental payments for 150 plus tenants using Excel Spreadsheets.
- Conducted home and apartment inspections on monthly, semi-yearly and yearly basis to identify safety issues and needed repairs.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications, move in/move outs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed monthly schedules and assignments for volunteer staff, maintenance staff and vendors.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Developed and implemented variety of innovative policies and strategies to promote tenant self-sufficiency.
- Conducted community workshops to promote programs and educate public on available services.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Demonstrated respect, cultural awareness, excellent service delivery to every tenant and staff member.
- Created maintenance work flow and scope of work plans and communicated deadlines to ensure projects were completed on time and within budget.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks and maintaining high standards of safety and work quality.
- Supervised small team of maintenance and administration employees and scheduled shifts.
- Enhanced tenant satisfaction by motivating and mentoring team members to strengthen quality of service and increase productivity.
- Worked with vendors and public service providers to order and receive good in timely manner and improve workflow and performance
- Trained new staff members on policies and procedures, ensuring consistency in service delivery across team.
- Facilitated conflict resolution between tenants, promoting positive living environment for all residents.
- Managed budget effectively, reducing operating costs without compromising quality of services provided.
- Maintained high occupancy rate through efficient marketing strategies and thorough applicant screenings.
- Developed emergency response plans to ensure tenant safety during unexpected incidents or natural disasters.
Education
BHA I - BHA
Alaska Native Tribal Health Consortioum
Alaska 06.2023
CDC I - Behavioral Health
ACBHC
Alaska 05.2023
Certificate of Completion | Computerized Office Administration -
Fresno Institute of Technology
Fresno, CA01.2000
Skills
- Staff Management
- Community Engagement
- Grant Writing
- Program Leadership
- Media Relations
- Crisis Management
- Partnership Development
- Project Management
- Policy Development
- Interpersonal Skills
- Commitment to social justice
- Profound respect and understanding for each individual
Certification
Peer Support Certified
Mental Health First Aid
NCES certified
CPI certified Certified
Occupancy Specialist – HUD
CP3 LIHTC Certified
Qap NPI 1962079483
CDC I
BHA I
Accomplishments
- Supervised small maintenance and administration team
- Promoted an average within 3 months of hire date.
Timeline
BH CASE MANAGER OTP
SEARHC Front Street Clinic
03.2021 - Current
Employment Specialist
Polaris House
07.2020 - 02.2021
Case Manager/Lead
Boise Rescue Mission Ministries
02.2019 - 10.2019
Housing Manager
Saint Vincent De Paul
09.2012 - 01.2019
Transitional Housing Manager
Saint Vincent De Paul
06.2010 - Current
BHA I - BHA
Alaska Native Tribal Health Consortioum
CDC I - Behavioral Health
ACBHC
Certificate of Completion | Computerized Office Administration -
Fresno Institute of Technology
Peer Support Certified
Mental Health First Aid
NCES certified
CPI certified Certified
Occupancy Specialist – HUD
CP3 LIHTC Certified
Qap NPI 1962079483
CDC I
BHA I
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