Michael Gomez
Humble,TX
Summary
Dynamic professional with a proven track record at multiple top employers, excelling in staff leadership and customer service. Recognized for enhancing sales through effective merchandising strategies and inventory management,driving operational efficiency and customer loyalty. Committed to continuous improvement and employee development in fast-paced environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Assistant Meat Manager /Journeyman Meat Cutter
Kroger
04.2020 - 11.2025
- Assisted in managing meat department operations, ensuring product quality and compliance with safety standards.
- Trained and mentored staff on best practices for meat handling and customer service.
- Collaborated with management to develop promotional strategies that increased department sales.
- Monitored inventory levels, placing orders to maintain product availability and minimize waste.
- Implemented efficient meat preparation techniques, enhancing overall operational productivity.
- Contributed to inventory management by accurately tracking stock levels, placing orders as needed, and conducting regular audits of product quality.
- Increased customer loyalty through knowledgeable interactions about various cuts of meat, cooking techniques, and recipe suggestions.
Sales Associate
Amica Mutual Insurance Company
04.2014 - 11.2018
- Developed strong client relationships through effective communication and personalized service.
- Assisted customers in understanding policy options and coverage details to ensure informed decisions.
- Trained new associates on product knowledge and sales techniques, enhancing team performance.
- Led initiatives to enhance cross-selling strategies, resulting in increased policy uptake among existing clients.
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Led branch in sales most months of employment, Top 10 in Sales company wide for 2016, Led Bilingual Team initiation and led in bilingual sales, Led branch in Life insurance referrals 2015 & 2016.
Assistant Branch Manager, Small Business Banker
Bank of America
05.2009 - 03.2014
- Led branch operations, ensuring compliance with regulatory standards and bank policies.
- Mentored staff, enhancing team performance and fostering a culture of continuous improvement.
- Implemented strategic initiatives to improve customer service satisfaction and retention rates.
- Analyzed branch performance metrics, developing actionable plans to drive efficiency and revenue growth.
- Managed daily branch activities, optimizing workflow and resource allocation to meet business objectives.
- Developed strong relationships with customers, resolving issues swiftly to maintain loyalty and trust.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
Education
Bachelor of Arts - Business Administration
City College of San Francisco
San Francisco, CAHigh School Diploma -
Thornton High School
Daly City02-2004
Skills
- Workplace safety
- Merchandising strategies
- Staff leadership
- Employee development
- Inventory ordering
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Teamwork
- Positive attitude
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Assistant Meat Manager /Journeyman Meat Cutter
Kroger
04.2020 - 11.2025
Sales Associate
Amica Mutual Insurance Company
04.2014 - 11.2018
Assistant Branch Manager, Small Business Banker
Bank of America
05.2009 - 03.2014
Bachelor of Arts - Business Administration
City College of San Francisco
High School Diploma -
Thornton High School