Overview
Work History
Education
Timeline
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Michael Gonynor

Portland,ME

Overview

7
7
years of professional experience

Work History

Housekeeping Manager

AC Hotel Portland Downtown/Waterfront
Portland, ME
01.2024 - Current
  • Assisted in budget preparation related to labor costs, materials and supplies expenses.
  • Created training programs for new hires including orientation sessions on hotel policies and procedures.
  • Ordered cleaning supplies, linens, chemicals, amenities. as needed.
  • Conducted regular meetings with housekeeping staff to discuss performance issues.
  • Developed and implemented housekeeping policies and procedures to ensure efficient operations.
  • Performed quality control inspections for guest rooms and public areas.
  • Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.

Front Office Manager

AC Hotel Portland Downtown/Waterfront
Portland, ME
06.2022 - 01.2024
  • Front Office Manager of a 178 Room Waterfront Hotel
  • Supervise all Guest Service & Front Office team members
  • Scheduling & Payroll
  • Work closely with the AGM / GM on Front Office initiatives
  • Develop Guest of the Day & welcome board
  • Consistently deliver high rated Guest Feedback
  • Recruit and train all staff members to ACs elevated service
  • Orchestrated staff meetings to maintain open communication and quickly address concerns.
  • Monitored office inventory to maintain supply levels.
  • Work closely with other Department Leaders to ensure Guest Satisfaction

Front Office Supervisor

AC Hotel Portland
Portland, ME
11.2021 - 06.2022
  • Promoted to Front Office Manager June 2022
  • Support the Operations Manager with all functions of the Front Office
  • Provide our guests with top-notch service
  • Point person for all shift discrepancy's
  • Ordered all Front Office Materials
  • Responded to guests on all platforms

Guest Services Driver

AC Hotel Portland
Portland, Maine
06.2019 - 11.2021
  • Operate the AC Shuttle
  • Achieved consistently high customer scores due to exceptional service.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.

Valet Supervisor

Unified Parking Partners
Portland, ME
06.2018 - 06.2019
  • Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
  • Verified correct use of procedures and recordkeeping requirements by each valet team member.
  • Coordinated team of valets handling car parking needs for regular guests and special event parking.
  • Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.

Education

Bachelor of Science - Business Management & Hotel Management

Becker College
Worcester, MA
01.2001

Timeline

Housekeeping Manager

AC Hotel Portland Downtown/Waterfront
01.2024 - Current

Front Office Manager

AC Hotel Portland Downtown/Waterfront
06.2022 - 01.2024

Front Office Supervisor

AC Hotel Portland
11.2021 - 06.2022

Guest Services Driver

AC Hotel Portland
06.2019 - 11.2021

Valet Supervisor

Unified Parking Partners
06.2018 - 06.2019

Bachelor of Science - Business Management & Hotel Management

Becker College

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Michael Gonynor