Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Gonzales

North Las Vegas,NV

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Store Associate

Reef Dispensaries
08.2020 - Current
  • Increased customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
  • Streamlined store operations for increased efficiency and organization through effective inventory management.
  • Enhanced employee productivity with regular training sessions and performance evaluations.
  • Promoted positive work environment, leading to improved teamwork and overall morale among staff members.
  • Managed financial transactions accurately, ensuring proper cash handling and daily reconciliations.
  • Developed strong relationships with customers, resulting in repeat business and loyalty to the store.
  • Handled customer complaints professionally, resolving issues promptly to maintain satisfaction levels.
  • Oversaw staff scheduling, ensuring adequate coverage during peak hours while controlling labor costs.
  • Maintained a clean, safe, and visually appealing store environment for both customers and employees.
  • Provided support to fellow associates in various departments as needed, promoting cross-functional collaboration within the store team.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Youth Mentor

Never Give Up Youth Healing Center
04.2019 - 09.2020
  • Increased youth engagement by incorporating interactive activities and group discussions in mentoring sessions.
  • Enhanced communication skills of mentees by conducting regular public speaking workshops and exercises.
  • Developed personalized mentorship plans for each individual, resulting in improved self-esteem and confidence levels.
  • Established a safe and supportive environment for open discussion, fostering strong relationships between mentors and mentees.
  • Implemented goal-setting strategies with mentees, promoting personal accountability and growth towards their objectives.
  • Facilitated conflict resolution among peers, cultivating a culture of respect and understanding within the group.
  • Encouraged the exploration of personal interests by guiding youths in identifying their strengths and passions.
  • Promoted mental health awareness through workshops and open conversations, equipping youths with coping strategies to manage stress effectively.
  • Collaborated with fellow mentors to create consistency in program delivery across all areas of focus.
  • Served as a positive role model by exhibiting strong work ethic, time management skills, and commitment to personal growth throughout the mentoring relationship.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.

Deep Clean Tech

CINTAS, Professional Uniform And Facility Services
01.2015 - 12.2018
  • Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
  • Reduced downtime for machines through proactive identification and resolution of technical issues.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
  • Collaborated with cross-functional teams to ensure timely completion of complex projects.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.

Loader and Unloader

CINTAS, Professional Uniform And Facility Services
04.2013 - 12.2014
  • Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
  • Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
  • Increased warehouse organization by sorting incoming shipments and properly storing materials in designated locations.
  • Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
  • Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
  • Contributed to inventory management through accurate record-keeping of loaded and unloaded goods.
  • Assisted in training new employees on best practices for safely loading and unloading various types of cargo.
  • Enhanced overall team performance by sharing knowledge and tips on efficient loading and unloading techniques with fellow employees.

Education

No Degree - Psychology

Ranger College
Ranger, TX

High School Diploma -

Abilene High School
Abilene, TX
05.2012

Skills

  • Conflict resolution
  • Employee scheduling
  • Team leadership
  • Store maintenance
  • Staff training
  • Problem-solving abilities
  • Cash handling
  • Time management
  • Product knowledge
  • Customer service excellence
  • Adaptability and flexibility

Certification

OSHA Certified- 10-hour General Industry Safety and Health

Timeline

Lead Store Associate

Reef Dispensaries
08.2020 - Current

Youth Mentor

Never Give Up Youth Healing Center
04.2019 - 09.2020

Deep Clean Tech

CINTAS, Professional Uniform And Facility Services
01.2015 - 12.2018

Loader and Unloader

CINTAS, Professional Uniform And Facility Services
04.2013 - 12.2014

No Degree - Psychology

Ranger College

High School Diploma -

Abilene High School

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Michael Gonzales