Michael Gonzales
Dinuba,CA
Summary
Set and enforce consistent standards to maintain staff and meet performance KPI targets. Strong relationship-builder with customers and focused on driving sales and maximizing team efficiency.
Overview
8
8
years of professional experience
Work History
Store Manager
AutoZone Inc.
01.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Head Cashier Supervisor
Eurostar Inc.
01.2016 - 01.2018
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
Education
High School Diploma -
Orosi High School
Orosi, CA06.2015
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Timeline
Store Manager
AutoZone Inc.
01.2018 - Current
Head Cashier Supervisor
Eurostar Inc.
01.2016 - 01.2018
High School Diploma -
Orosi High School