Michael A. Gonzales
Prescott,AZ
Summary
Compassionate Certified Nursing Assistant/ Medical Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Priority Family Medical
Prescott , AZ
2024.01 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Organized patient charts before each day's clinic sessions began.
Certified Nursing Assistant
Good Samaritan Society
Prescott , AZ
2023.10 - 2023.12
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair and/or Lifting devices.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
Medical Receptionist
Dignity Health YRMC Palliative Care
Prescott , AZ
2022.10 - 2023.10
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Pretest Technician/Pre-Post Surgical Assistant
Rummel Eye Care
Prescott , AZ
2021.10 - 2022.10
- Assisted in prepping operating room for surgery by sterilizing instruments and setting up equipment.
- Maintained sterile environment in the operating room during surgical procedures.
- Provided assistance to surgeons, circulating nurses, and anesthesiologists with patient positioning, draping, and preparation of operative sites.
- Kept accurate records of all supplies used during surgeries.
- Monitored patient vital signs and reported changes to the medical team as necessary.
- Transported patients to recovery area after completion of surgery.
- Ensured that all necessary documents were completed accurately before each procedure.
- Observed patient's condition throughout procedure and reported any unusual findings or symptoms to the medical staff immediately.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Checked patient records for accuracy and updated them when necessary.
- Instructed patients on how to properly use contact lenses or eyeglasses.
- Maintained a clean work environment by sterilizing instruments after each use.
- Conducted vision screenings using automated refraction technology.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
- Administered diagnostic tests such as ophthalmoscopy, tonometry, and pachymetry.
- Greeted customers upon arrival in a professional manner while providing excellent customer service.
- Verified prescriptions written by doctors prior to filling orders.
Server
Gabriellas Ristorante
Prescott Valley , AZ
2020.10 - 2021.03
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
In Room Dining Server
Sanctuary Camelback Mountain Resort
Paradise Valley , AZ
2019.11 - 2020.09
- Greeted guests in a friendly and professional manner.
- Prepared tables for service by setting up linens, silverware, and glassware.
- Assisted in the preparation of room service orders according to hotel standards.
- Delivered food items to guest rooms in a timely manner.
- Inspected all food items for accuracy prior to delivery.
- Responded promptly to customer inquiries and requests for assistance.
- Ensured that all dining areas were properly stocked with necessary supplies such as napkins, condiments, and utensils.
- Verified orders against invoices to ensure accuracy of deliveries.
- Ensured proper handling of all cash transactions while on duty.
- Maintained cleanliness of work area throughout shift including counters and tables.
- Replenished linens, towels and guest amenities in accordance with established standards.
- Provided exceptional customer service by addressing guest needs in a professional manner.
- Adhered strictly to health regulations regarding food storage, cleaning and preparation.
- Maintained accurate records of transactions related to room service orders.
- Assisted with the setup of banquet events as needed.
Assistant Branch Manager
LGC Hospitality Staffing
Tempe , AZ
2018.11 - 2019.11
- Provided training to new employees on company policies and procedures.
- Organized special events such as seminars or workshops related to banking services.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Developed strategies for increasing customer satisfaction levels and improving service quality.
- Analyzed financial data and prepared reports on the branch's performance for senior management.
- Coordinated marketing activities such as promotional campaigns, advertising.
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Developed and maintained relationships with hiring managers to understand their staffing needs.
- Researched potential candidates using various sources such as job boards, social media, internal databases and referrals.
- Conducted phone interviews to assess candidate qualifications for open positions.
- Sourced qualified candidates through online channels such as LinkedIn, Indeed, Monster.
- Coordinated onsite interviews between the hiring manager and prospective candidates.
- Provided feedback to applicants regarding their applications and interview experience.
- Assisted in onboarding new hires by providing necessary paperwork and scheduling orientation sessions.
- Evaluated applicant resumes against job requirements to determine eligibility for hire.
- Participated in career fairs to promote company brand awareness and attract quality talent.
Education
GED -
Arizona Project Challenge
Queen Creek, AZ2005-12
Some College (No Degree) - Nursing
Yavapai College
Prescott, AZSkills
- Dependable and Responsible
- Written Communication
- Analytical Thinking
- Decision-Making
- Project Planning
- Friendly, Positive Attitude
- First Aid/CPR
- Organization
- Patient-focused care
- Infection control procedures
- Direct Patient Care
- Patient Relations
- Care plan implementation
- Quality Assurance
- Electronic Charting
- Patient Lifting
- Condition Monitoring
- Collecting specimens
- Medical terminology knowledge
- Mobility Assistance
- Vital signs monitoring
- Geriatric Care
- Outpatient Care
- Meal Planning
- Assisting with personal grooming
- Range of motion exercises
- Medical Records Management
- Patient Management
- Family support and assistance
- EHR Management
- Performing patient intakes
- Responding to emergencies
- Patient Assessments
- Adaptable
- Database Administration
- Bedside manner
- Pediatric Care
- Quick problem solver
- Toileting assistance
- Basic Life Support
- Documentation expert
- Feeding Assistance
- Complex Problem-Solving
- Patient Scheduling
- HIPAA Compliance
- Patient Flow Management
- Medical Billing
- Insurance Verification
- Patient Feeding
- Specimens collection and processing
- EKG set up and monitoring
- Electrocardiography (EKG)
- Sterile technique
- Stocking supplies
- First Aid
- Understands medical procedures
- Understanding of medical laws
- Medical Procedures
- Proper sterilization techniques
- Medical Equipment Operation
- Immunization Administration
Certification
- Certified Nursing Assistant-December 2023 to Present-(301417)
- Medical Assistant-January 2023
- State of Arizona Department of Public Safety: Level One Fingerprint Clearance Card
- American Heart Association: Basic Life Support Provider (CPR and AED)
Accomplishments
- Allied Health Club President: Yavapai College-2023
- The National Society of Collegiate Scholars Recognition-2024
Languages
English
Full Professional
Spanish
Limited
Timeline
Medical Assistant
Priority Family Medical
2024.01 - Current
Certified Nursing Assistant
Good Samaritan Society
2023.10 - 2023.12
Medical Receptionist
Dignity Health YRMC Palliative Care
2022.10 - 2023.10
Pretest Technician/Pre-Post Surgical Assistant
Rummel Eye Care
2021.10 - 2022.10
Server
Gabriellas Ristorante
2020.10 - 2021.03
In Room Dining Server
Sanctuary Camelback Mountain Resort
2019.11 - 2020.09
Assistant Branch Manager
LGC Hospitality Staffing
2018.11 - 2019.11
GED -
Arizona Project Challenge
Some College (No Degree) - Nursing
Yavapai College
- Certified Nursing Assistant-December 2023 to Present-(301417)
- Medical Assistant-January 2023
- State of Arizona Department of Public Safety: Level One Fingerprint Clearance Card
- American Heart Association: Basic Life Support Provider (CPR and AED)
Similar Profiles
Kamelia Kashani D.O.Kamelia Kashani D.O.
Supervising Physician/ Director of Obesity Med Pro at Priority Care Medical Group/Center for Family HealSupervising Physician/ Director of Obesity Med Pro at Priority Care Medical Group/Center for Family Heal
Angela ShackelfordAngela Shackelford
CLPN at Priority Family and Urgent CareCLPN at Priority Family and Urgent Care
MAKAYLA HATHCOCK HALLMAKAYLA HATHCOCK HALL
Nurse Practitioner at Priority Family & Urgent CareNurse Practitioner at Priority Family & Urgent Care