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IPS And Merchant Risk Monitoring And Reporting Manager

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 With 7+ years in billing, sales, and customer service, I bring valuable skills. Specializing in accounts receivable and medical claim adjudication, I possess a deep understanding of managing customer accounts. Transitioning to sales, I excelled as a customer care rep for Virgin Media UK and Virgin Mobile Canada. Adaptable and analytical, I've honed problem-solving skills, collaborating effectively. Proven in diverse roles, I excel in providing excellent customer service, resolving complex issues. My technical support background equips me to troubleshoot and resolve technical issues seamlessly. A dedicated professional, I am eager to leverage my skills to contribute to team success. 

Passionate and enthusiastic CEE with 8 years of success in enhancing customer loyalty and satisfaction. Experienced in conducting surveys to gather customer insights and supervising customer service teams to ensure positive interactions. Skilled in relationship management, dispute management, product marketing, and sales. Proven ability to work effectively with cross-functional teams, ensuring compliance with established policies and procedures. Currently pursuing advanced skills in Information Technology, driven by a strong passion for computers.

    Customer support professional with a proven track record in addressing and resolving customer concerns efficiently, enhancing customer satisfaction and loyalty.    Strong comprehension abilities, with a focus on teamwork, adapting to changing demands, and achieving company objectives through effective communication and problem-solving  

Application support professional with strong foundation in technical troubleshooting and system optimization. Known for delivering high-quality support and resolving complex software issues efficiently. Collaborative team player with keen focus on achieving results and adapting to changing requirements. Skilled in problem-solving and effective communication.

Michael Gonzales

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Merchant Support Specialist/LOD Jr

E-store shopper/Cashier

Team Lead

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Bachelor of Computer Science -

Bachelor of Computer Science -

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Merchant Support Specialist/LOD Jr

E-store shopper/Cashier

Team Lead

Bachelor of Computer Science -

Bachelor of Computer Science -

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