Overview
Work History
Education
Skills
Timeline
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Michael Gonzales

Austin,Texas

Overview

7
7
years of professional experience

Work History

Merchant Support Specialist/LOD Jr

ShipStation
Austin, TX
04.2022 - 01.2024
  • Provided expert technical support for Mac and Windows users, troubleshooting API, UI, and user errors to ensure efficient operations.
  • Completed management training, assumed Lead-On-Duty role, and mentored support team members in resolving complex issues and managing callouts.
  • Achieved a 94% customer satisfaction rate over the past year.
  • Resolved high-priority escalations for key clients, maintaining strong customer relationships.
  • Conducted training sessions for new team members, speeding up their onboarding and ensuring seamless integration.

E-store shopper/Cashier

Whole Foods
Round Rock, TX
06.2020 - 03.2022
  • Processed guest transactions with exceptional accuracy, ensuring error-free financial handling.
  • Delivered outstanding customer service, consistently exceeding guest expectations.
  • Restocked and organized merchandise to enhance product visibility, boosting sales and revenue.
  • Built strong relationships with guests, coworkers, and management, fostering a collaborative and successful team environment.

Team Lead

Chick-fil-A
Round Rock, TX
03.2017 - 04.2019
  • Fostered open communication with peers and management to ensure seamless operations and exceptional customer service.
  • Maintained high standards of cleanliness and hygiene by prioritizing food safety and proper handling procedures.
  • Excelled in a fast-paced environment, adapting swiftly to dynamic demands and delivering top-notch performance under pressure.
  • Demonstrated leadership potential by embracing leadership roles and guiding the team to achieve outstanding results.

Education

Bachelor of Computer Science -

University of Texas State
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05-2026

Bachelor of Computer Science -

Austin Community College
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05-2026

Skills

  • Technical Support
  • Customer Service Excellence
  • Inventory Management
  • Leadership
  • Problem Solving
  • Time Management
  • Critical Thinking
  • Adaptability
  • MS Office Software
  • Root Cause Analysis
  • Customer Relations
  • Incident Management

Timeline

Merchant Support Specialist/LOD Jr

ShipStation
04.2022 - 01.2024

E-store shopper/Cashier

Whole Foods
06.2020 - 03.2022

Team Lead

Chick-fil-A
03.2017 - 04.2019

Bachelor of Computer Science -

University of Texas State

Bachelor of Computer Science -

Austin Community College

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Michael Gonzales