Michael Gonzales
Austin,Texas
Overview
7
7
years of professional experience
Work History
Merchant Support Specialist/LOD Jr
ShipStation
Austin, TX
04.2022 - 01.2024
- Provided expert technical support for Mac and Windows users, troubleshooting API, UI, and user errors to ensure efficient operations.
- Completed management training, assumed Lead-On-Duty role, and mentored support team members in resolving complex issues and managing callouts.
- Achieved a 94% customer satisfaction rate over the past year.
- Resolved high-priority escalations for key clients, maintaining strong customer relationships.
- Conducted training sessions for new team members, speeding up their onboarding and ensuring seamless integration.
E-store shopper/Cashier
Whole Foods
Round Rock, TX
06.2020 - 03.2022
- Processed guest transactions with exceptional accuracy, ensuring error-free financial handling.
- Delivered outstanding customer service, consistently exceeding guest expectations.
- Restocked and organized merchandise to enhance product visibility, boosting sales and revenue.
- Built strong relationships with guests, coworkers, and management, fostering a collaborative and successful team environment.
Team Lead
Chick-fil-A
Round Rock, TX
03.2017 - 04.2019
- Fostered open communication with peers and management to ensure seamless operations and exceptional customer service.
- Maintained high standards of cleanliness and hygiene by prioritizing food safety and proper handling procedures.
- Excelled in a fast-paced environment, adapting swiftly to dynamic demands and delivering top-notch performance under pressure.
- Demonstrated leadership potential by embracing leadership roles and guiding the team to achieve outstanding results.
Education
Bachelor of Computer Science -
University of Texas State
true05-2026
Bachelor of Computer Science -
Austin Community College
true05-2026
Skills
- Technical Support
- Customer Service Excellence
- Inventory Management
- Leadership
- Problem Solving
- Time Management
- Critical Thinking
- Adaptability
- MS Office Software
- Root Cause Analysis
- Customer Relations
- Incident Management
Timeline
Merchant Support Specialist/LOD Jr
ShipStation
04.2022 - 01.2024
E-store shopper/Cashier
Whole Foods
06.2020 - 03.2022
Team Lead
Chick-fil-A
03.2017 - 04.2019
Bachelor of Computer Science -
University of Texas State
Bachelor of Computer Science -
Austin Community College