Michael Gonzalez
Kissimmee,FL
Summary
Hardworking and enthusiastic, deeply committed to learning and excelling in the customer service field. Actively seeks out opportunities to acquire new skills and contribute to the overall success of the team. Strong background in administration, relationship-building, and problem-solving, bringing a well-rounded skill set to any role. Experienced Delivery Driver with honed delivery skills and a proven track record of ensuring customer satisfaction. Prioritizes vehicle longevity and workplace safety through meticulous inspection and maintenance practices. Advanced Spanish language skills for enhanced customer service and effective collaboration with diverse team members.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Florida Statewide Logistics
Lakeland
11.2023 - Current
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Operated light trucks to deliver loads as far as 600 miles from home location.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Managed customer inquiries and complaints in polite and professional manner.
- Successfully avoided time delivery delays by carefully planning best routes.
Manager
Burger King
Kissimmee, FL
05.2023 - 10.2023
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed 30 customers per hour
Manager
Burger King
03.2019 - 04.2021
- Responsibilities may include meeting and greeting customers, taking food and drink orders, preparing food and drink orders, answering questions about menu, policy, and services, and providing excellent customer care
- Burger King team members also assume the responsibility of maintaining a clean work environment
- Deeply familiar with maintaining appropriate portion control in accordance with Burger King's policies.
Unloader/Sorter
UPS
Orlando
01.2018 - 04.2019
- Adhere to company safe package handling standards at all times
- Unload trucks as needed and ensure packages are stored correctly
- Always follow proper postal routing guidelines
- Operate mechanical equipment to move larger package shipments
- Warehouse sorters entrusted with handling duties such as lifting, moving and prepared items to be delivered.
- Loaded and sorted around 1000
Retail Sales
Abitare moderno
Puerto Rico
05.2017 - 07.2017
- Sold merchandise for a furniture store
- Meet customer needs
- Sold 10 inventory items
- Tagged and prepared new merchandise for retail sales.
- Built client relationships by acting as liaison between customer service and sales teams.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
Education
High school or equivalent -
Avant Garde Academy
Kissimmee, FL05.2019
Skills
- Inventory Management
- Training
- Scheduling
- Leadership Experience (2 years)
- Retail Sales (2 years)
- Windows (2 years)
- Customer Service (2 years)
- Leadership Experience (3 years)
- Management
- Sales
- Phone etiquette
- Transportation management systems
- Administrative experience
- Communication skills
- Microsoft Office
- Vehicle Maintenance
- Order Verification
- Equipment Operation
- Route Management
- Time Management
- Fluent in Spanish and English
Workauthorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Delivery Driver
Florida Statewide Logistics
11.2023 - Current
Manager
Burger King
05.2023 - 10.2023
Manager
Burger King
03.2019 - 04.2021
Unloader/Sorter
UPS
01.2018 - 04.2019
Retail Sales
Abitare moderno
05.2017 - 07.2017
High school or equivalent -
Avant Garde Academy
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