Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Michael Gonzalez

Miami,FL

Summary

Dynamic and reliable, with a proven track record at Suroglobalcorp for enhancing picking efficiency and reducing misshipment incidents by meticulous handling and labeling. Excelled in customer service at the Meat Ball Factory, showcasing leadership and problem-solving skills. Demonstrates exceptional teamwork, organizational abilities, and a quick learning aptitude, contributing significantly to workplace productivity and positive outcomes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Merchandise Packer

Suroglobalcorp
09.2022 - Current
  • Reduced product damage incidents with careful handling of delicate items during the picking process.
  • Ensured accurate labeling of picked items, reducing misshipment incidents significantly within the facility.
  • Improved overall workflow by consistently meeting or surpassing individual performance metrics for picking speed and accuracy.

Animal Care and Educating Volunteer

Suarez Museum
10.2020 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Represented organization positively and professionally while providing community with much-needed services.

Youth Baseball Umpire

Tamiami Baseball League
10.2023 - 05.2024
  • Developed strong conflict resolution skills by mediating disagreements between players, coaches, and spectators in tense game situations.
  • Maintained a safe play environment for youth athletes by diligently monitoring game activities.
  • Supported the development of young athletes by offering constructive feedback on their performance when appropriate.
  • Adapted quickly to various game situations, demonstrating flexibility in decision-making under pressure while maintaining consistency in rulings.
  • Improved players'' understanding of the game through clear communication and explanation of calls.
  • Contributed to a positive atmosphere on the field by effectively managing player emotions and conflicts during games.

Customer Service

the Meat Ball Factory
03.2021 - 04.2021


  • Delivered exceptional customer service through proactive communication and timely resolution of issues or concerns raised by clients or transferees.
  • Streamlined kitchen processes for improved efficiency, resulting in faster service times for customers.
  • Provided exceptional customer service by addressing any concerns or suggestions from residents or their family members promptly and professionally.
  • Provided exceptional customer service when interacting with vendors or clients regarding billing inquiries or disputes resolution.
  • Showed leadership at times where superiors could not be present

Education

Mot Academy
Miami, FL

Skills

  • Picking efficiency
  • Stock organization
  • Warehouse Navigation
  • Lifting Techniques
  • Teamwork and Collaboration
  • Quick Learner
  • Customer Service
  • Problem-Solving
  • Time Management
  • Dependable and reliable
  • Multitasking
  • Organizational Skills

Accomplishments

• Over 100 hours of community service

• Contributed to sending donations to country’s with residents that our less fortunate.

Languages

Spanish,
Native or Bilingual
English
Full Professional

Certification

N/A

Timeline

Youth Baseball Umpire

Tamiami Baseball League
10.2023 - 05.2024

Merchandise Packer

Suroglobalcorp
09.2022 - Current

Customer Service

the Meat Ball Factory
03.2021 - 04.2021

Animal Care and Educating Volunteer

Suarez Museum
10.2020 - Current

Mot Academy

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Michael Gonzalez