Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Gonzalez

DALLAS

Summary

Dynamic and results-driven professional with extensive experience in sales and logistics, including a proven track record at FedEx Freight. Skilled in forklift operation and customer service, I excel in problem-solving and enhancing workflow efficiency. Recognized for training new staff and driving sales through tailored recommendations, ensuring high customer satisfaction.

Overview

11
11
years of professional experience

Work History

Forklift Operator

FedEx Freight
05.2024 - Current
  • Operated forklifts to efficiently move materials within warehouse environment.
  • Conducted daily safety inspections on equipment to ensure compliance with safety standards.
  • Collaborated with team members to streamline loading and unloading processes, enhancing workflow efficiency.
  • Trained new staff on safe forklift operation and warehouse procedures, promoting a culture of safety.

Sales Advisor

Best Buy
10.2019 - 11.2024
  • Provided tailored product recommendations to enhance customer satisfaction and drive sales.
  • Assisted in inventory management by monitoring stock levels and coordinating replenishment efforts.
  • Trained new team members on effective sales techniques and customer service best practices.
  • Conducted product demonstrations to showcase features and benefits, engaging customers effectively.
  • Resolved customer inquiries and complaints promptly, maintaining high standards of service excellence.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
  • Demonstrated features, answered questions and offered solutions.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.

Sales Associate

Office Depot Inc
05.2017 - 08.2019
  • Handled customer inquiries and resolved issues promptly to ensure satisfaction and loyalty.
  • Participated in training sessions to develop product knowledge and improve sales techniques.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Sales Associate

Target
11.2014 - 01.2015
  • Assisted customers in locating products and provided recommendations to enhance shopping experience.
  • Processed transactions accurately using point-of-sale systems, ensuring smooth checkout procedures.
  • Maintained organized sales floor by restocking merchandise and arranging displays according to company standards.
  • Collaborated with team members to achieve daily sales goals and improve store operations.

Education

WH Adamson High School
Dallas, TX

Skills

  • Forklift operation
  • Forklift operator certification
  • Loading and unloading
  • Shipping and receiving
  • Order picking
  • Order picking and processing
  • Safe driver
  • Customer service
  • Problem-solving skills
  • Time management
  • Flexible schedule
  • Cash register operation
  • Sales experience

Timeline

Forklift Operator

FedEx Freight
05.2024 - Current

Sales Advisor

Best Buy
10.2019 - 11.2024

Sales Associate

Office Depot Inc
05.2017 - 08.2019

Sales Associate

Target
11.2014 - 01.2015

WH Adamson High School

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