Summary
Overview
Work History
Timeline
Generic

Michael Gonzalez

Huntington Beach,CA

Summary

Personable and dedicated Customer Service Representative with extensive experience the Restaurant industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Regional Manager

Trademark Brewing
Long Beach, California
08.2024 - Current
  • Developed training programs for staff to enhance customer service and product knowledge.
  • Managed key relationships with distributors to maintain strong supply chain collaboration.
  • Coordinated marketing initiatives to increase brand visibility and market presence.
  • Analyzed sales data to identify trends and inform strategic decision-making processes.

Associate Manager

Nicks / South Of Nicks
San Clemente, CA
06.2023 - 08.2024
  • Developed and implemented strategies to ensure cost-efficient operations.
  • Facilitated the development of staff by providing training, coaching, and feedback.
  • Managed daily workflow of team members to meet organizational goals.
  • Analyzed financial data to identify trends and areas for improvement.
  • Monitored customer complaints and provided timely solutions to improve customer experience.
  • Maintained accurate records of employee attendance and payroll information.

Manager

Puesto / Marlia's
Huntington Beach, CA
02.2023 - 06.2023
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored staff performance and addressed issues.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Maître D

Puesto
Huntington, CA
02.2022 - 10.2022
  • Cultivated customer-oriented, welcoming environment at busy fine-dining restaurant, handled reservations seamlessly and supervised flawless front-of-house operations.
  • Checked in and greeted guests warmly and respectfully, cited accurate wait times, escorted customers to seats and catered cheerfully to guests requiring extra attention.
  • Remembered repeat customers by name and preferences, delivered small touches of familiarity to dining experience and greeted customers upon arrival.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

1st Assistant Manager

Islands Restaurants
Irvine, CA
09.2016 - 02.2022
  • Verified freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
  • Monitored work areas, serving lines and eating areas to verify safe food preparation and service environment.
  • Planned and organized daily work schedules in accordance with established menus, special events, seasons and special requests.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Supported store manager by implementing directives, coaching employees and resolving front-line issues.
  • Helped with daily cash management, resolved drawer inaccuracies and prepared daily deposits.
  • Kept store inspection ready with consistent oversight of daily team activities and workflows.

Server

Sushi Roku
Newport Beach, CA
01.2018 - 01.2019
  • Trained in wine and liquor service in order to provide full and positive experiences to guests.
  • Provided guests with information about menu items, made suggestions and took orders.
  • Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.

Server

Original Pancakes House
Fountain Valley, CA
01.2016 - 01.2017
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Server

Kimos
Lahaina, HI
01.2012 - 07.2013
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.

Assistant Manager

Panda Express
Huntington Beach, CA
04.2013 - 09.2016
  • Delegated daily tasks to team members to optimize group productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.

Timeline

Regional Manager

Trademark Brewing
08.2024 - Current

Associate Manager

Nicks / South Of Nicks
06.2023 - 08.2024

Manager

Puesto / Marlia's
02.2023 - 06.2023

Maître D

Puesto
02.2022 - 10.2022

Server

Sushi Roku
01.2018 - 01.2019

1st Assistant Manager

Islands Restaurants
09.2016 - 02.2022

Server

Original Pancakes House
01.2016 - 01.2017

Assistant Manager

Panda Express
04.2013 - 09.2016

Server

Kimos
01.2012 - 07.2013

Similar Profiles

CREATE PROFILE
Michael Gonzalez