Michael Goode
Westchester,IL
Summary
Accomplished Senior QA Engineer with a proven track record at Sprout Social, enhancing product quality through integrated test automation and innovative quality rituals. Expert in defect tracking and automated testing, coupled with a keen attention to detail, I significantly reduced production defects. Skilled in Java programming and fostering customer-oriented solutions, I drive substantial improvements in product development and client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior QA Engineer
Sprout Social
01.2017 - 07.2023
- Led QA efforts for Growth and Publishing product teams, enhancing product quality and testing processes, resulting in a reduction in production defects
- Integrated test automation into layers of application stacks to improve API product quality.
- Originated and implemented a new quality ritual across all product development teams to analyze and track testing across the tech stack
- Partnered with senior management to analyze issues and find appropriate solutions.
- Leveraged JIRA for defect tracking, Jenkins for CI/CD pipelines, and Git for source code management, reducing issue resolution times.
Quality and Solutions Engineer
Phenix P2P
06.2016 - 12.2016
- Developed C++ tools for latency testing of a real-time video streaming platform, improving test accuracy and reliability.
- Facilitated the transition from Scrum to Kanban, increasing development team efficiency.
- Played a key role in securing the first major national customer at the Streaming Media West conference, contributing to an increase in business growth.
- Coordinated with customers and resolved all technical issues and prepared documents.
Software Consultant - QA & Product
Symphono, LLC
08.2011 - 06.2016
- Consulted with clients to align future software development with customer priorities.
- Delivered custom Selenium automation solutions for over 6 client projects, achieving a successful transition to client ownership.
- Assisted in design work and client prototypes, enhancing project value and solution effectiveness, resulting in an increase in client satisfaction.
- Prepared system diagrams and flow charts to support problem analysis.
Education
Master of Science - Software Engineering
DePaul University
Chicago, IL06.2016
Bachelor of Science - Economics
DePaul University
Chicago, IL06.2010
Skills
- Security Testing
- Defect tracking
- Regression Testing
- Java programming
- Product Design
- Automated testing
- Attention to Detail
- SQL knowledge
- Programming
- Product Management
- Customer-Oriented
- API design knowledge
Certification
Product Manager Certification - Product School - Dec 2023
Timeline
Senior QA Engineer
Sprout Social
01.2017 - 07.2023
Quality and Solutions Engineer
Phenix P2P
06.2016 - 12.2016
Software Consultant - QA & Product
Symphono, LLC
08.2011 - 06.2016
Master of Science - Software Engineering
DePaul University
Bachelor of Science - Economics
DePaul University
Product Manager Certification - Product School - Dec 2023
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