Michael Goodman
Russellville,AR
Summary
Personable Carhop with great customer service and order fulfillment skills in high-volume environments. Memorizes menu items and promotes products to increase sales. Dedicated to professionalism, efficiency and best-in-class customer service. Dedicated worker offering extensive history preparing salads, soup and sandwiches for customers. Fulfilled supplementary orders for drinks and desserts before serving ordered food. Excellent multitasker with charming personality. Skilled Food Service Worker bringing 5 years of experience and understanding of hospital operations. Enthusiastic about supporting patient care with nutritious food. Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers. Enthusiastic waiter eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of catering and training in serving . Motivated to learn, grow and excel in Food industry.
Overview
4
4
years of professional experience
Work History
Carhop
Sonic Drive-in
Haskell, Arkansas
05.2022 - 08.2022
- Answered guest questions and promoted special products.
- Assisted customers in choosing menu items by providing food complementing information.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Memorized orders and maintained 80% accuracy in high-traffic times.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Reconciled receipt totals, cash and credit payments to address shortages
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
- Completed milkshakes and ice cream desserts for customers
Stocker
Levy Restaurants
Chicago, IL
05.2021 - 04.2022
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
- Consistently lifted materials weighing as much as 180 pounds.
Catering Server
Levy
Chicago, IL
06.2018 - 04.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Education
Associate in Ministry - Ministry
Birmingham Metro Masters Commission
Alabaster, AL05.2021
High School Diploma -
Poyen High School
Poyen, AR05.2018
Skills
- Dependable and Cooperative
- Good Communication
- Interpersonal Relationships
- Food and Beverage Service
- Customer Relations
- Adaptability and Flexibility
- Customer Service
- Product Memorization
- Ingredient and Food Preparation
- Order Accuracy
- Peer Mentoring
- Willing to Learn
Timeline
Carhop
Sonic Drive-in
05.2022 - 08.2022
Stocker
Levy Restaurants
05.2021 - 04.2022
Catering Server
Levy
06.2018 - 04.2021
Associate in Ministry - Ministry
Birmingham Metro Masters Commission
High School Diploma -
Poyen High School