Angela Rowell-Lyons

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Learned and adapted quickly to new technology and software applications.
• Excellent communication skills, both verbal and written.

• Met with customers to discuss service needs and develop effective and practical solutions.
• Met with customers to discuss service needs and offer available solutions.
• Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
• Enhanced team efficiency by implementing streamlined procedures for daily operations.
• Coordinated schedules and assigned work orders to maximize productivity within the service department.
• Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
• Developed strong relationships with customers, resulting in repeat business and increased loyalty.
• Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
• Followed up with customers during and after installations to verify satisfaction.
• Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
• Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
• Resolved customer complaints in professional and timely manner.
• Analyzed service reports to identify areas of improvement.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Utilized customer feedback to improve customer service.
• Managed customer accounts and invoicing.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Recognized for exceeding sales goals

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.