MICHAEL GORDON
Starke,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
TRUCK DRIVER
Riley & Son's Trucking
01.2022 - Current
- Demonstrated ability to work independently without supervision for extended periods of time
- Inspected truck before leaving terminals to ensure mechanical fitness
- Checked tire pressure, fluid levels, brakes, lights
- Followed road safety regulations and traffic laws to prevent accidents and vehicle damage
- Utilized GPS and maps to plan routes and identify areas of congestion or construction
- Logged vehicle mileage and fuel costs and submitted reports to supervisors.
Customer Service Representative
SYKES
10.2019 - 03.2021
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
TRUCK DRIVER
Matco Industries
08.2016 - 10.2019
- Inspected truck before leaving terminals to ensure mechanical fitness
- Checked tire pressure, fluid levels, brakes, lights
- Safely operated a tractor-trailer to transport materials over long distances
- Completed pre-trip inspections in accordance with Department of Transportation regulations
- Delivered various types of freight to customers in a timely and safe manner
- Loaded and unloaded freight using appropriate material handling equipment.
TRUCK DRIVER
Celadon Trucking
02.2015 - 08.2016
- Followed road safety regulations and traffic laws to prevent accidents and vehicle damage
- Safely operated a tractor-trailer to transport materials over long distances
- Demonstrated safe driving and maintained impeccable driving record
- Delivered various types of freight to customers in a timely and safe manner.
Customer Service Representative
American Customer Care
01.2011 - 02.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
HIGH SCHOOL DIPLOMA -
Hawthorne High School
Hawthorne, FLCDL TRUCK DRIVER -
Logistics Services LLC
Alachua, FLSkills
- Safe Driving
- Product Knowledge
- Complaint resolution
- Call Management
- Customer Service
- Materials Transport
- Document Management
- Customer-Oriented
Certification
Class A CDL
Timeline
TRUCK DRIVER
Riley & Son's Trucking
01.2022 - Current
Customer Service Representative
SYKES
10.2019 - 03.2021
TRUCK DRIVER
Matco Industries
08.2016 - 10.2019
TRUCK DRIVER
Celadon Trucking
02.2015 - 08.2016
Customer Service Representative
American Customer Care
01.2011 - 02.2015
HIGH SCHOOL DIPLOMA -
Hawthorne High School
CDL TRUCK DRIVER -
Logistics Services LLC
Class A CDL
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