Michael Gordon
Land O Lakes,FL
Summary
Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
22
22
years of professional experience
Work History
Operations Manager
Ferguson Enterprises LLC
08.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Area Operations Manager
Ferguson Enterprises LLC
12.2019 - 08.2021
- Daily sales 1.2 million
- 5 showrooms, 7 branches, 2 ship hubs
- Managed internal audit process
- Maintained the safety and security for the branches in accordance with OHSA standards.
- Coordinated cross-functional teams to achieve alignment on goals, objectives, and overall business strategy.
- Developed successful strategies for inventory control, reducing waste, and minimizing stock discrepancies.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Trained and guided team members to maintain high productivity and performance metrics.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Maximized profits through financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
Operations Manager/Asset Management
Ferguson Enterprises LLC
08.2014 - 12.2019
- Resposnsible for all non-inventory purchases for the entire district
- Directed and supervised health and safety and rolling out new directives.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Operations Manager
Ferguson Enterprises LLC
05.2006 - 08.2014
- Ran day-to-day operations in the Tallahassee, FL Market
- 12 million in annual sales, 25 associates
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Responsible for inventory control, fleet management, ordering supplies.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
Sales Management Trainee
Ferguson Enterprises LLC
01.2003 - 05.2006
- Entry position included order entry, account management, supported the warehouse with order and delivery.
- Analyzed sales data periodically to make necessary adjustments in strategy or approach when needed.
- Managed customer expectations and helped navigate sales processes.
- Conducted regular competitor research to stay informed of industry changes and adapt strategies accordingly.
- Utilized data analysis tools to identify trends, opportunities, and challenges in the market for strategic decision making.
Education
Bachelor’s Degree - Marketing
University of Georgia, Terry College of Business
12.2002
Associate’s Degree - Business
Young Harris College
06.2000
Skills
- Operational Efficiency
- Team Leadership
- Customer Service
- Employee relations and conflict resolution
- Planning and Implementation
- Inventory Management
- Customer Relationship Management
- Coaching
- Problem-Solving
Volunteer Experience
- Scout Leader, Cub Scouts
- Youth Soccer Coach
- Deacon, Local Church, Active member serving as a Deacon and teaching various Bible classes.
Timeline
Operations Manager
Ferguson Enterprises LLC
08.2021 - Current
Area Operations Manager
Ferguson Enterprises LLC
12.2019 - 08.2021
Operations Manager/Asset Management
Ferguson Enterprises LLC
08.2014 - 12.2019
Operations Manager
Ferguson Enterprises LLC
05.2006 - 08.2014
Sales Management Trainee
Ferguson Enterprises LLC
01.2003 - 05.2006
Bachelor’s Degree - Marketing
University of Georgia, Terry College of Business
Associate’s Degree - Business
Young Harris College
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