Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Gordon

Los Angeles,CA

Summary

Dynamic manager with a proven track record at Smoke & Vape, excelling in customer service and team leadership. Achieved sales goals through strategic decision-making and relationship building, while enhancing team performance and customer satisfaction. Recognized for developing loyal clientele and maintaining a professional environment that fosters productivity.

Overview

10
10
years of professional experience

Work History

Manager

Smoke & Vape
01.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Exceeded sales goals by Number% utilizing exemplary customer service skills.
  • Coordinated customer service team projects, achieving successful on-time completion.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Developed loyal customer base by providing excellent customer service.
  • Anticipated guests' needs and delivered excellent customer service.

Creative Director

Grove Town Records
05.2020 - Current
  • Elevated company reputation through consistent delivery of high-quality creative content.
  • Monitored industry trends to keep creative materials fresh and engaging.
  • Built strong relationships with clients, leading to long-term partnerships and repeat business opportunities.
  • Developed high-impact creative trailers and promotional content for company campaigns from concept to completion.
  • Mentored and trained junior designers to help enhance skills and capabilities.
  • Developed strategic communication and marketing plans.
  • Evaluated and contributed to creative team ideas and translated into actionable project plans.
  • Designed innovative creative strategies to raise brand awareness and engagement for organization.

Manager of Business Development and Sales

Dispensary Exclusive Deals
01.2016 - 12.2021
  • Analyzed data trends to identify opportunities for growth within key accounts, leading to further expansion of business relationships.
  • Optimized pricing strategies based on market dynamics, increasing profit margins without compromising competitiveness.
  • Established long-term relationships with key industry players which helped in gaining valuable insights into emerging trends.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

Associate of Accounting - Accounting And Finance

Grossmont College
El Cajon, CA
06.2013

High School Diploma - General Studies

Helix High School
La Mesa, CA
06.2010

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff management
  • Goal setting
  • Relationship building
  • Sales techniques
  • Sales management
  • Workforce management
  • Active listening
  • Critical thinking
  • Problem resolution

Timeline

Manager

Smoke & Vape
01.2022 - Current

Creative Director

Grove Town Records
05.2020 - Current

Manager of Business Development and Sales

Dispensary Exclusive Deals
01.2016 - 12.2021

Associate of Accounting - Accounting And Finance

Grossmont College

High School Diploma - General Studies

Helix High School

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