MICHAEL GOREE

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• Created systems to monitor staffing, training, staff development levels, and increasing food safety.
• Fulfill human resource functions, including staff recruitment, training, and performance evaluation.
• Verify weekly and monthly sales activity in determining sales trends and maintaining successful operation in partnership with the general manager.
• Helped to increase liquor sales, through ongoing training with staff, creation of new cocktails.
• Develop and implement incentive programs for staff in reaching goals, while creating a culture of accountability.
• Assisted in creating a budget and monitoring the financial health of my business unit.
• Promptly respond to guest concerns and meet their requirements to ensure their utmost satisfaction.
• Ensuring that each department is fiscally responsible and delivers quality products for our guests.
• Proficient in Microsoft office, word and excel.
• Supervised daily operations to ensure exceptional service and dining experience.
• Trained and mentored staff on service standards and menu knowledge.
• Implemented inventory management practices to reduce waste and control costs.
• Developed and maintained relationships with suppliers for quality procurement.
• Assisted in scheduling staff to optimize labor efficiency during peak hours.
• Resolved customer complaints promptly to enhance satisfaction and retention.
• Monitored compliance with health and safety regulations within the establishment.
• Supervised all areas of restaurant to keep it clean and well-maintained.
• Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
• Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
• Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
• Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
• Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
• Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
• Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
• Managed team of up to 10 restaurant staff, maintaining exceptional customer service and quality standards.
• Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
• Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
• Improved restaurant's online rating by responding promptly to customer feedback on various platforms.
• Developed loyalty program that encouraged repeat business and increased customer engagement.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Maximized quality assurance by completing frequent line checks.

• Organize work schedules of a three-member management in conjunction with the general manager along with coaching and developing.
• Created systems to monitor staffing, training, staff development levels, and increasing food safety.
• Fulfill human resource functions, including staff recruitment, training, and performance evaluation.
• Verify weekly and monthly sales activity in determining sales trends and maintaining successful operation in partnership with the general manager.
• Helped to increase liquor sales, through ongoing training with staff, creation of new cocktails.
• Develop and implement incentive programs for staff in reaching goals, while creating a culture of accountability.
• Assisted in creating a budget and monitoring the financial health of my business unit.
• Ensured compliance with health regulations, maintaining high standards of cleanliness and safety.
• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Promptly respond to guest concerns and meet their requirements to ensure their utmost satisfaction.
• Ensuring that each department is fiscally responsible and delivers quality products for our guests.
• Proficient in Microsoft office, word and excel.
• Oversaw daily operations to ensure exceptional customer service and satisfaction.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
• Implemented staff training programs that improved service quality and increased customer loyalty.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Reported issues to higher management with great detail.

• Organize work schedules of a four-member management in conjunction with the general manager along with coaching and developing.
• Fulfill human resource functions, including staff recruitment, training, and performance evaluation.
• Verify weekly and monthly sales activity in determining sales trends and maintaining successful operation in partnership with the general manager.
• Develop and implement incentive programs for staff in reaching goals, while creating a culture of accountability.
• Managing the budget and monitoring the financial health of my business unit.
• Promptly respond to guest concerns and meet their requirements to ensure their utmost satisfaction.
• Ensuring that each department is fiscally responsible and delivers quality products for our guests.
• Proficient in Microsoft office, word and excel.

• Organize work schedules of team members on a weekly basis; and enforce company policies and goals for a large team of employees to boost sales from previous year.
• Fulfill human resource functions, including staff recruitment and training, and performance evaluation.
• Developed key performance goals and managed the performance of the management team and staff.
• Built and managed a back-office database that enabled better inventory control.
• Offer first-rate service to clients by handling their concerns.
• Promptly respond to guests' concerns and meet their requirements to ensure their utmost satisfaction.
• Did weekly inventory and food, liquor, and supply ordering.

• Responsible for training of new hires: teaching proper company procedures for cleaning, maintenance, and customer service.
• Giving great guest service, while completing daily cleaning duties.
• Ensuring proper food safety and handling; restocking and rotation of products.
• Assisting customers with their needs.
• Wrote training materials for trainers to train new assistant managers, promoted clerks to managers, and new clerks.

• Set direction for all operations for a quick-service dining concept which generated a gross annual sale of $5M.
• Delivered expertise in improving guest relations and maintaining a safe and fun environment for guests to ensure high level of guest satisfaction.
• Established exciting and rewarding incentives for staff in relation to sales, cost savings, efficiency, and guest satisfaction.
• Supervised kitchen staff with the preparation of products to guarantee best quality and excellent guest satisfaction and quality work environment.
• Developed Speed of Service programs which improved the level of guest satisfaction and boosted guest base.
• Drove efforts toward change in management strategies and implemented corporate policies and procedures, which led to efficient operations, well-trained staff, and improved guest service.