Michael Gorgas

I worked in the customer service position in Joe ropers surfboard repair. The job encompassed many tasks like preparing chemicals, cleaning chemicals, filling resin, sanding fiberglass, cleaning the whole factory, preparing the shop for opening, closing the shop, making sure it was fire safe, cleaning off surfboards, inspecting surfboards, pricing, time management, stock keeping, and good customer service. It was a fast paced environment with no room for error in operations.

My customer service experience includes:

• Handling escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responding to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Served as point person for questions regarding appropriate file storage locations, retention policies, or other relevant aspects of recordkeeping within the organization.
• Reorganized existing archives based on updated categorization guidelines, streamlining access for authorized personnel.
• Maintained strict confidentiality, ensuring client data was secure and well organized.
• Maintained high levels of accuracy in data entry tasks, ensuring the integrity and reliability of information contained within both physical and digital filing systems.
• Reduced document processing time with streamlined organization methods.
• Examined, categorized, and sorted incoming documents.
• Sorted and classified documents into appropriate filing systems for increased traceability.
• Assisted in the transition from paper-based to digital filing systems, reducing physical storage space requirements.
• Successfully met tight deadlines while working under pressure; routinely managed large volumes of incoming and outgoing documents without sacrificing quality or attention to detail.

As a teenager I worked as a deck hand on 3/4 day boats. I would Typically work from 4:00 A:M till 9:00 P:M, 4-5 days per week. I enjoyed this job because of the outdoor qualities and being able to interact with customers and give the best quality fishing experience the crew and I could provide for our passengers. This job developed my passion for being a hard worker to earn my own living.

My deckhand experience included:

• Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
• Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
• Inspected and maintained deck equipment and supplies.
• Performed maintenance tasks such as painting, chipping rust, and greasing equipment to extend the lifespan of onboard assets.
• Communicated clearly, concisely and politely with passengers and crew members.
• Contributed to efficient operations by maintaining a clean and organized deck environment.
• Followed safety protocols and procedures to prevent accidents.
• Provided necessary support during docking maneuvers, contributing to successful berthing at various ports.
• Implemented effective communication with team members, ensuring smooth coordination during critical operations.
• Repaired, maintained and cleaned entire vessel.
• Demonstrated adaptability by swiftly learning new procedures or technologies introduced into daily routines on board the vessel.
• Managed inventory of supplies on board the vessel effectively to ensure adequate resources were available for crew needs.
• Supported loading and unloading processes, ensuring proper cargo handling and minimized risk of damage.