
Automotive executive with 20+ years of leadership experience in franchise dealerships. Expertise in driving revenue growth, operational excellence, and customer satisfaction. Demonstrated ability to maximize profitability and enhance customer service index (CSI) performance. Recognized for strategic vision and commitment to improving both customer and employee experiences. Results-oriented operations leader with extensive experience in managing multi-store operations. Known for achieving top regional rankings in customer satisfaction and driving growth through strategic planning, team leadership, and effective sales strategies.
•Directed daily operations, financial oversight, and shareholder reporting for AutoCanada’s Illinois flagship store.
•Presented monthly and quarterly financial reports to corporate executives while overseeing expense approvals and vendor contracts.
•Managed advertising budgets, digital marketing initiatives, and lead-generation strategies to enhance showroom traffic.
•Achieved significant improvements in sales volume, CSI, and fixed-ops retention through process streamlining.
•Oversaw multi-store operations with responsibility for 125+ employees across sales, service, and F&I departments.
•Achieved top regional rankings in customer satisfaction and boosted overall store profitability.
•Drove twenty-five percent growth in new and used vehicle sales through optimized lead management and targeted advertising.
•Received four 'DealerRater of the Year' awards, along with Nissan President’s Award for exceptional performance.
•Spearheaded community outreach initiatives that enhanced brand visibility and built customer loyalty.
•Rebuilt underperforming sales team, achieving 13% sales increase and enhanced customer retention.
•Implemented daily accountability meetings and process training to reinforce a customer-first culture.
•Cultivated long-term relationships through strategic focus on customer engagement initiatives.
•Achieved sales exceeding 50 units monthly at independent dealership.
•Managed service and body shop operations, overseeing financials and reconditioning of inventory.
•Directed advertising strategies and vendor relations to enhance profitability per vehicle sold.
•Oversaw finance and insurance operations to optimize revenue generation.
•Achieved Suzuki President's Award for exceptional national performance.
•Consistently retailed over 200 units monthly through enhanced sales strategies and community engagement.
•Managed primary and secondary financing, achieving average $1,500 PVR back-end gross.
•Directed 15-member sales team and three managers, enhancing structure and accountability.