Michael Gorzkowski
Chapel Hill,NC
Summary
Self-motivated and proactive, service-focused sales professional adept at forging deep, meaningful connections with clients. With genuine enthusiasm driven to not only exceed client expectations but also to seamlessly align solutions with both immediate needs and long-term goals. With a keen ability to see the big picture, ensures that every client interaction is tailored to deliver exceptional value and foster lasting relationships.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Consultant
Leith Inc
Raleigh, NC
6/5/2017 - Current
- Customer Sales Guidance: Navigate customers through every stage of the sales, from the initial inquiry and test drive to negotiating terms and finalizing purchase or lease agreements, ensuring a smooth and informed process.
- Sales Documentation Management: Complete and submit all sales-related documentation, including contracts, finance applications, and trade-in appraisals, while ensuring strict adherence to dealership policies and legal regulations.
- Customer Relationship Development: Cultivate and sustain strong relationships with customers through proactive follow-up communications, addressing post-purchase inquiries, and ensuring exceptional satisfaction.
- Cross-Departmental Collaboration: Partner with dealership departments such as service, parts and finance to deliver a cohesive customer experience, promptly resolving any issues that arise and facilitating a seamless customer experience.
Assistant Manager
Hyatt Select Hotels
Indianapolis, IN
08.2004 - 09.2008
- Operational Supervision: Directed the daily operations of the hotel, encompassing front desk services, housekeeping, and maintenance, to ensure high level service delivery and adherence to company standards.
- Guest Relations Management: Addressed and resolved guest inquiries and complaints with promptness and professionalism.
- Staff Leadership and Development: Managed hotel staff, overseeing shift scheduling, conducting performance evaluations, and providing continuous guidance to ensure operational efficiency.
- Inventory Oversight and Coordination: Monitored and managed inventory for hotel supplies, including food and beverage, efficiently maintaining optimal stock levels.
- Quality Control and Inspections: Conducted inspections of guest rooms and public areas to ensure adherence to cleanliness and maintenance standards.
Facility Coordinator
The Cookery - Durham
Durham, NC
2014 - 2017
- Membership Account Management: Administer membership accounts, monitor member usage trends, and deliver proficient customer service to maintain member satisfaction and retention rates.
- Facility Upkeep and Coordination: Oversee the maintenance and cleanliness of facility grounds, working closely with maintenance team to promptly address issues and enhance the overall environment for members and guests.
- Event Space Inventory Oversight: Manage inventory for event spaces efficiently by tracking supplies, coordinating timely orders, and maintaining optimal stock levels.
- Vendor Coordination and Event Management: Collaborate effectively with external vendors for events in rented spaces, handling logistics, and service delivery to ensure flawless event execution and exceed expectations.
Education
Some College (No Degree) -
Seton Hall University
South Orange, NJSkills
- Community Networking
- Demonstrations
- Product and service knowledge
- Customer liaison
Certification
- Volkswagen Master VEST Certified 2017-present
Languages
Polish
Professional
References
References available upon request.
Timeline
Assistant Manager
Hyatt Select Hotels
08.2004 - 09.2008
Sales Consultant
Leith Inc
6/5/2017 - Current
Facility Coordinator
The Cookery - Durham
2014 - 2017
Some College (No Degree) -
Seton Hall University
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