- I enjoy cooking for friends and family gatherings
- I like working with my hands and fixing things
- Road Trips
- Enjoy hobbies that combine physical activity with outdoor exploration
- *** Please note: Lapse in employment is a direct result of becoming a stay at home parent***
Michael Goss
Hermon
Summary
Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Elderly Caregiver
Legacy K Elderly Care Homes
06.2020 - Current
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Implemented cognitive stimulation techniques like puzzles or memory games helping slow down cognitive decline in senior clients.
- Promoted independence among elderly clients by teaching them new skills or assisting them in relearning old ones as needed.
- Encouraged residents to engage in physical exercises, contributing to their mobility and physical well-being.
- Trained new caregivers, sharing best practices and ensuring high-quality care across team.
- Implemented dietary modifications for residents with special nutritional needs, promoting better health outcomes.
- Maintained clean and safe living environments, significantly reducing risk of falls and infections.
Gig Worker
Instacart
04.2018 - 05.2020
- Independent Grocery Shopper. Picked the best and freshest grocery items, based on my customer's choices and preferences.
- Packaged and delivered customer's orders within 1hour of receiving their order through my dashboard system.
- Developed strong cooperative relationships with managers at each store i visited and shopped at.
Non Perishable Operations Manager
Tops Friendly Markets
09.2013 - 06.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Retail Project Merchandiser
Advantage Sales & Marketing
06.2011 - 08.2013
- I work independently for the firm representing different clients including Energizer, M&M Mars, Millstone Coffee Co., Rubbermaid, Walmart, Sam's Club, and Tops Markets
- I execute category resets, perform audits, plan-o-grams, build vehicles for displaying various items, Assemble various racks, cages, and shelving as needed
- I also creatively merchandise their products to attract customers, in an effort to increase the client's profit margins
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Package Handler
UPS Freight
08.2010 - 06.2011
- I loaded approximately 1500 packages into four package cars in a precise numerical sequence
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
Store Manager Trainee
Dollar General
03.2010 - 08.2010
- I performed all of the duties that a store manager is responsible for, as a trainee
- I was in charge of the store’s total operation with minimal guidance at that time
- These duties included but were not limited to risk management, inventory control with an assisted inventory management system, to reduce shrink and improve customer satisfaction, system cycle counting, maintaining budget hours and making adjustments to increase sales goals and employee productivity
- I maintain a workplace free of harassment and discrimination
- I trained new employees in their respective job functions
- I identified and reacted to internal and external theft
- I monitored loss prevention to ensure the store met it's stated corporate goal as well as to protect company assets
- I also merchandised all displays and seasonal sets to a plan, with room for my own design
Package Handler
UPS Freight
05.2008 - 12.2009
- I loaded approximately 1000 packages into six different package cars in a precise numerical sequence
- This was in an extremely fast paced warehouse environment, where the packages referenced above ranged in weight from mere ounces up to 150 pounds
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Shift Supervisor
CVS/pharmacy
11.2003 - 09.2007
- I was an Assistant Store Manager Trainee
- My job was to be a creative merchandiser, to attract the customer, go above and beyond their expectations, and keep them as a long term customer
- Assist in payroll, hiring of employees, risk management, inventory control, and budget goals
- I monitored and entered weekly payrolls, as well as troubleshooting discrepancies
- I was in charge of interviewing and hiring new employees, including maintaining a workplace free of harassment and discrimination
- I trained new employees in their respective job functions
- I identified and reacted to internal and external theft
- I monitored loss prevention to ensure the store met its stated corporate goal as well as to protect company assets
- I performed the inventory cycle counts and monitored store inventory with the assistance of an automated inventory management system to improve customer satisfaction and reduce shrink
- I prepared weekly schedules based on company budgeted hours
- I also assisted the manager in performing employee disciplinary action through coaching/counseling sessions, and I was in charge of all store functions in the absence of the store manager
Grocery Clerk
Wegmans
11.2000 - 02.2004
- I was a part-time grocery clerk
- I unloaded product from trucks and separated products into categories
- I then insured its proper placement on the store’s floor
- I assisted the manager with training of new employees
- I also provided excellent customer service while on the floor
Furniture Delivery
Lazy Boy Furniture
03.2003 - 11.2003
- I was a full-time furniture delivery person
- I loaded and delivered furniture to customers
- I insured proper handling and delivery of furniture to customers’ homes
Alarm Dispatcher
Response USA
11.1998 - 11.2000
- I was a full-time alarm dispatcher
- I dispatched emergency personnel to customer’s homes and businesses
- I also initiated and followed- through on customer contracts, as well as assisting in customer service calls
Dairy Clerk
Wegmans
11.1996 - 11.1998
- I was a part-time dairy clerk
- I ensured that product was stocked appropriately on the shelves
- I checked product and properly discarded outdates
- I also assisted the manager in training new employees
Education
A.A.S - Physical Therapy
Keystone College
La Plume, PA01.2003
A.S - General Studies
Luzerne County Community College
Nanticoke, PA05.1998
Skills
- Reliable and punctual
- Friendly and outgoing
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Attention to detail
- Documentation and reporting
- Team collaboration
- Decision-making
Certification
- First Aid and CPR
- OSHA
- Fire Fighter Scene Support
Interests
Timeline
Elderly Caregiver
Legacy K Elderly Care Homes
06.2020 - Current
Gig Worker
Instacart
04.2018 - 05.2020
Non Perishable Operations Manager
Tops Friendly Markets
09.2013 - 06.2015
Retail Project Merchandiser
Advantage Sales & Marketing
06.2011 - 08.2013
Package Handler
UPS Freight
08.2010 - 06.2011
Store Manager Trainee
Dollar General
03.2010 - 08.2010
Package Handler
UPS Freight
05.2008 - 12.2009
Shift Supervisor
CVS/pharmacy
11.2003 - 09.2007
Furniture Delivery
Lazy Boy Furniture
03.2003 - 11.2003
Grocery Clerk
Wegmans
11.2000 - 02.2004
Alarm Dispatcher
Response USA
11.1998 - 11.2000
Dairy Clerk
Wegmans
11.1996 - 11.1998
A.S - General Studies
Luzerne County Community College
A.A.S - Physical Therapy
Keystone College
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