Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Michael Gould

Oak Ridge,NJ

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

Iron Culture
03.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed strategy to increase sales and drive profits.

Server

The Windlass
05.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Delivery Driver

Franks Pizzeria And Italian Restaurant In
01.2020 - 08.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.

Education

Bachelor's - Business Management

Montclair State University
Montclair, NJ
05.2025

Associates in Business - Business Management

Sussex County Community College
Newton, NJ
01.2024

High School Diploma -

Jefferson Township High School
Oak Ridge, NJ
06.2021

Skills

  • Employee Scheduling
  • Product and Service Knowledge
  • Task Delegation
  • Employee Performance Evaluations
  • Recruiting and Interviewing
  • Financial Management
  • Negotiation
  • Money Handling
  • Sales Strategies
  • Business Planning

Accomplishments

  • Achieved memberships by completing cold calls with accuracy and efficiency.

Certification

  • Licensed Real Estate Agent - January 2024
  • Licensed Personal Trainer - August 2023
  • CPR Certified - June 2021

Timeline

Assistant Manager

Iron Culture
03.2023 - Current

Server

The Windlass
05.2021 - Current

Delivery Driver

Franks Pizzeria And Italian Restaurant In
01.2020 - 08.2023

Bachelor's - Business Management

Montclair State University

Associates in Business - Business Management

Sussex County Community College

High School Diploma -

Jefferson Township High School

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Michael Gould