Michael Gould
Plano
Summary
Dynamic and results-driven professional with over 30 years of experience in both government and the retail sector. As an elected official, I have honed my skills in leadership, strategic decision-making, and stakeholder engagement, working to address community needs and drive impactful policy changes. Coupled with my extensive background in the retail industry as a manager, consultant, and business owner, I bring a unique blend of public service expertise and business acumen. I excel at navigating complex challenges, leading teams to success, and implementing effective solutions that drive growth and improve operational efficiency. My diverse experience equips me with the ability to bridge the gap between public service and private sector innovation, making me a valuable asset in any leadership role.
Overview
6
6
years of professional experience
Work History
Elected Official - District Clerk
Collin County
01.2023 - Current
- Lead an office of over 100 county employees to ensure delivery of exceptional customer service to the constituency of the County
- Coordinated jury selection processes by preparing summonses, managing juror pools, and addressing related logistical issues.
- Reduced procedural errors through thorough knowledge of applicable laws, rules, regulations, policies governing district courts operations.
- Promoted transparency in the legal process by ensuring public access to accurate court records while maintaining confidentiality as required by law.
- Established strong working relationships with courthouse personnel, attorneys, and law enforcement officers through professional interactions and effective communication.
- Safeguarded sensitive legal materials with strict adherence to security protocols when handling confidential files or data storage devices.
- Improved court efficiency by implementing digital filing systems and streamlining administrative processes.
Restaurant Management Consultant
TGI Fridays Corporate
10.2021 - 12.2022
- Designed customized training programs to enhance employee skills and improve productivity levels.
- Increased client revenue through effective sales strategy development and implementation.
- Conducted data-driven analyses to identify areas of opportunity for cost reduction and efficiency gains.
- Advised clients on risk management strategies, mitigating potential threats to their businesses'' stability.
- visited various sites to ensure quality control processes were followed and make management recommendations in areas that needed improvement
- Consistently focused on the customer service satisfaction delivered by each location and implemented several follow-up areas for improvement
Owner
MG Food Services (Burger King/Whataburger)
10.2018 - 07.2021
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Contracted by one of the largest Burger king franchisees in North Texas to help build out and hire/train initial staff
- Contracted by Whataburger Corporate to act as a QC Training Manager to over 15 units in the DFW area
Education
Associate of Arts - General Studies
Collin County Community College
Plano, TXBachelor of Arts - Government/Pre-Law
Regent University
Virginia Beach, VASkills
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Critical thinking
- Organizational skills
- Budget planning
- Variance analysis
Timeline
Elected Official - District Clerk
Collin County
01.2023 - Current
Restaurant Management Consultant
TGI Fridays Corporate
10.2021 - 12.2022
Owner
MG Food Services (Burger King/Whataburger)
10.2018 - 07.2021
Associate of Arts - General Studies
Collin County Community College
Bachelor of Arts - Government/Pre-Law
Regent University
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