MICHAEL GOURDIER
Conowingo,Maryland
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Territory Manager
Ecolab – Textile Care
04.2019 - Current
- Developed and implemented strategies to increase sales in assigned territory.
- Created presentations for current and potential customers highlighting products' features and benefits.
- Met or exceeded established targets for revenue growth month over month.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts in territory.
- Maintained accurate records of all sales activities including orders placed, invoices issued, payments received.
- Prepared detailed reports analyzing regional market conditions and progress toward goals.
Route Sales Manager
Ecolab – Institutional Division
02.2017 - 04.2019
- Growth of sales in food service and hospitality accounts by providing customers with the proper service and training
- Provided service and training to demonstrate safe and proper use of equipment and chemicals to ensure facilities are fully operational.
- Install, repair and service customers and aid team members in their territories to keep customers operational.
- Created and maintained long-term relationships with key accounts, ensuring customer satisfaction with product quality and delivery timelines.
- Monitored inventory levels in order to ensure adequate stock for customers' needs.
- Resolved customer complaints promptly by providing solutions that best meet their needs.
- Ensured compliance with all relevant regulations regarding health and safety standards in the workplace.
Payroll Processing Analyst
Genesis Health Care
04.2015 - 02.2017
- Process employee payroll information and weekly payroll for multiple pay groups in PeopleSoft
- Data input, as necessary, for: manual checks, severances, voids, stop pays, direct deposit reversals, and payroll adjustments.
Sales/Customer Service Specialist
The Ski Bum
11.2007 - 02.2017
- Educate customers about appropriate products
- Exercise suggestive selling techniques in a bid to sell add-on products
- Contact manufacturers’ sales representatives in reference to their products
- Responsible for daily opening and closing of the store, including accounting for all sales .
Education
High School Diploma -
Concord High School
Wilmington, DE05.2008
Some College (No Degree) - Business Management
Delaware Technical And Community College
WilmingtonSkills
- Issue Resolution
- Business Growth
- Sales Forecasting
- Relationship Building
- Product and Service Sales
- Product Demonstrations
- Customer Relationship Management
- Improvement planning
- Staff Training
- Territory Management
- Multitasking and Organization
- Inventory Control
- Sales Development
- Time Management
- Sales expertise
- Sales Leadership
Training And Skills
- Leadership Development Program
- Programming washer formulas
- Proficient at multi-tasking
- Factory-certified sales training from manufactures on a yearly basis
- Dedicated and detailed—high level of accuracy and strong attention to detail
- Ability to build and maintain positive working relationships with key decision makers
References
References available upon request.
Timeline
Territory Manager
Ecolab – Textile Care
04.2019 - Current
Route Sales Manager
Ecolab – Institutional Division
02.2017 - 04.2019
Payroll Processing Analyst
Genesis Health Care
04.2015 - 02.2017
Sales/Customer Service Specialist
The Ski Bum
11.2007 - 02.2017
High School Diploma -
Concord High School
Some College (No Degree) - Business Management
Delaware Technical And Community College
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